“王師傅(fu)，您(nin)來訪反(fan)映的問(wen)題，經(jing)縣(xian)紀委監委認(ren)真(zhen)核實，現向您(nin)反(fan)饋處理結(jie)果……”

　　近日(ri)，永登(deng)縣(xian)紀委監委信訪室工(gong)作(zuo)人員(yuan)面(mian)(mian)對面(mian)(mian)回復一名實名舉報的群眾，通(tong)過工(gong)作(zuo)人員(yuan)的耐(nai)心(xin)(xin)答疑解惑(huo)，信訪人心(xin)(xin)里的疙瘩(da)消失了(le)。

　　今年(nian)以來，縣紀委監(jian)委立足職責定位，規范完善信訪(fang)舉(ju)(ju)報(bao)渠道(dao)和機(ji)制，及時解決(jue)群(qun)眾(zhong)信訪(fang)訴求，嚴格(ge)把好監(jian)督執紀問(wen)責第一道(dao)關口(kou)，持(chi)續提升信訪(fang)舉(ju)(ju)報(bao)工作規范化水(shui)平。1-11月受理群(qun)眾(zhong)實名信訪(fang)舉(ju)(ju)報(bao)218件。

　　針對實名舉報信(xin)訪(fang)(fang)(fang)件(jian)(jian)，縣紀委監委建立“優(you)先辦(ban)(ban)(ban)(ban)理(li)——及時(shi)告(gao)知(zhi)——限(xian)時(shi)辦(ban)(ban)(ban)(ban)結(jie)——按時(shi)反饋”一(yi)條線(xian)工作(zuo)流程(cheng)，堅持誰(shui)承(cheng)辦(ban)(ban)(ban)(ban)誰(shui)答(da)復(fu)，明(ming)確辦(ban)(ban)(ban)(ban)理(li)信(xin)訪(fang)(fang)(fang)件(jian)(jian)的(de)第一(yi)人為第一(yi)責任人，負責信(xin)訪(fang)(fang)(fang)件(jian)(jian)的(de)錄入、呈批(pi)(pi)、轉辦(ban)(ban)(ban)(ban)、移送。建立快(kuai)查快(kuai)結(jie)機制，第一(yi)時(shi)間研判、轉辦(ban)(ban)(ban)(ban)、督(du)辦(ban)(ban)(ban)(ban)，根(gen)據信(xin)訪(fang)(fang)(fang)問(wen)(wen)題線(xian)索(suo)的(de)復(fu)雜(za)程(cheng)度明(ming)確辦(ban)(ban)(ban)(ban)理(li)期限(xian)，按期辦(ban)(ban)(ban)(ban)結(jie)。對業務范(fan)圍內的(de)信(xin)訪(fang)(fang)(fang)舉報件(jian)(jian)及時(shi)登(deng)記受理(li)，建立臺賬，對“六穩(wen)六保(bao)”、疫(yi)情防控、扶(fu)貧領域、掃黑除(chu)惡(e)和(he)群眾身邊(bian)腐敗和(he)不(bu)正之風(feng)問(wen)(wen)題優(you)先辦(ban)(ban)(ban)(ban)理(li)；對上級單位(wei)交辦(ban)(ban)(ban)(ban)、批(pi)(pi)示、督(du)辦(ban)(ban)(ban)(ban)的(de)信(xin)訪(fang)(fang)(fang)件(jian)(jian)全程(cheng)跟蹤督(du)辦(ban)(ban)(ban)(ban)，限(xian)時(shi)辦(ban)(ban)(ban)(ban)結(jie)，對賬銷號；對業務范(fan)圍外(wai)的(de)信(xin)訪(fang)(fang)(fang)舉報件(jian)(jian)，積極引導群眾向有(you)(you)關部門(men)(men)直接反映，或將(jiang)信(xin)訪(fang)(fang)(fang)件(jian)(jian)轉交有(you)(you)管理(li)權限(xian)的(de)職(zhi)能部門(men)(men)辦(ban)(ban)(ban)(ban)理(li)。

　　同時(shi)，縣紀委監委建立問(wen)題線(xian)索定期(qi)分(fen)析(xi)制度(du)，運用(yong)信(xin)訪(fang)系統數據統計，采用(yong)圖(tu)形(xing)、圖(tu)標等形(xing)式，定期(qi)全面分(fen)析(xi)問(wen)題線(xian)索特(te)點(dian)、性質，準確把(ba)握信(xin)訪(fang)舉報態勢和動(dong)向，為(wei)決策提(ti)供(gong)有效參考。

　　“今后，我(wo)們將進一步(bu)發揮實名信(xin)訪(fang)舉(ju)報的案源主渠(qu)道作用，精準分析(xi)、高效查辦，及時回應群眾關切(qie)。”縣紀委監委負責(ze)人表(biao)示。（供(gong)稿 聶延穩(wen) 編輯 毛(mao)玉煜）