今年以(yi)(yi)來，張掖市紀委監委立足職責定位(wei)，以(yi)(yi)解決群眾合理訴求(qiu)為(wei)重點，著力實(shi)施(shi)“讓(rang)群眾最多訪(fang)一次(ci)”工程，持續(xu)在信(xin)訪(fang)渠道、信(xin)訪(fang)接(jie)待、信(xin)件處理、統(tong)計(ji)分(fen)析(xi)上下功夫，提升(sheng)信(xin)訪(fang)舉(ju)報辦理質(zhi)效(xiao)和群眾滿意度。1至8月，受理業(ye)務(wu)范圍(wei)內的信(xin)訪(fang)舉(ju)報數量(liang)同比下降36.87%。

　　信(xin)(xin)訪(fang)(fang)渠道增(zeng)“寬度”。市(shi)紀(ji)(ji)委(wei)監(jian)委(wei)在完善(shan)“信(xin)(xin)、訪(fang)(fang)、網、電”四位(wei)一體(ti)(ti)信(xin)(xin)訪(fang)(fang)舉報(bao)渠道基礎上(shang)，利用發(fa)放宣(xuan)傳資料(liao)、走村入戶(hu)、集(ji)鎮廣場“擺攤”等傳統(tong)宣(xuan)傳方式，和官(guan)方微信(xin)(xin)公眾號、抖音(yin)號等新(xin)媒體(ti)(ti)平臺，線(xian)上(shang)線(xian)下廣泛(fan)開(kai)展紀(ji)(ji)檢(jian)監(jian)察(cha)(cha)信(xin)(xin)訪(fang)(fang)舉報(bao)業務(wu)宣(xuan)傳，引導群眾依法逐(zhu)級反映合(he)理訴求，積極營造信(xin)(xin)訪(fang)(fang)有序(xu)、舉報(bao)有料(liao)的良好(hao)氛圍。同(tong)時，加強信(xin)(xin)訪(fang)(fang)舉報(bao)電話日常管理，修訂完善(shan)機關干(gan)部(bu)輪流接待群眾來訪(fang)(fang)工作制度，堅持每(mei)月安(an)排1名干(gan)部(bu)接訪(fang)(fang)，廣泛(fan)獲取問題線(xian)索，確保(bao)問題線(xian)索不失(shi)管、不失(shi)控、不流失(shi)，確保(bao)紀(ji)(ji)檢(jian)監(jian)察(cha)(cha)信(xin)(xin)訪(fang)(fang)舉報(bao)業務(wu)范圍內信(xin)(xin)訪(fang)(fang)件(jian)(jian)應(ying)收(shou)盡(jin)收(shou) 。今(jin)年(nian)以來，共(gong)收(shou)到(dao)信(xin)(xin)訪(fang)(fang)舉報(bao)件(jian)(jian)1156件(jian)(jian)，來訪(fang)(fang)163批次，網上(shang)舉報(bao)358件(jian)(jian)，12388電話受(shou)理2556件(jian)(jian)次。

　　信(xin)訪(fang)(fang)(fang)接待增“溫度”。市紀委(wei)監委(wei)持續做好實名信(xin)訪(fang)(fang)(fang)舉報“三告知”，即受理告知、辦理告知、結果告知，讓(rang)舉報人(ren)在舉報件(jian)辦理的每(mei)個重要(yao)節點(dian)，都(dou)能收(shou)到進展反饋，減少群眾(zhong)疑慮和重復信(xin)訪(fang)(fang)(fang)。對于業務外的信(xin)訪(fang)(fang)(fang)舉報件(jian)，重點(dian)把“為什么(me)不受理”講清楚，把“到哪里反映(ying)”說(shuo)明白(bai)，強化人(ren)文關(guan)懷、心(xin)理疏(shu)導和政策解釋，爭取(qu)群眾(zhong)理解、信(xin)任和支持，讓(rang)群眾(zhong)少跑路。同時，本著“推動不代替、到位不越位”工作原則，建立為民辦實事辦好事跟(gen)蹤協調(diao)機(ji)制，督促協調(diao)相關(guan)單(dan)位解決群眾(zhong)反映(ying)問題，提升群眾(zhong)滿意度。1至8月，共(gong)接待來訪(fang)(fang)(fang)群眾(zhong)163批(pi)次(ci)185人(ren)。

　　信件(jian)(jian)(jian)(jian)處理(li)增“速(su)度”。市紀委(wei)監委(wei)制(zhi)作紀檢監察(cha)信訪(fang)(fang)舉報辦(ban)理(li)流程(cheng)圖，健(jian)全(quan)完善對檢舉控(kong)告件(jian)(jian)(jian)(jian)向上報送、內(nei)部移(yi)送、向下轉送工作機制(zhi)，全(quan)程(cheng)管控(kong)信訪(fang)(fang)舉報受(shou)理(li)、登(deng)記、流轉、處置、反饋等環節，全(quan)流程(cheng)壓實(shi)責任(ren)，限時(shi)跟蹤(zong)督(du)(du)辦(ban)，提(ti)升(sheng)辦(ban)理(li)效能。1至8月(yue)，對涉及群眾身邊腐敗問題的(de)33件(jian)(jian)(jian)(jian)信訪(fang)(fang)舉報件(jian)(jian)(jian)(jian)跟蹤(zong)督(du)(du)辦(ban)，對2018年以(yi)來的(de)76件(jian)(jian)(jian)(jian)典(dian)型(xing)重(zhong)復舉報件(jian)(jian)(jian)(jian)由領導包抓(zhua)領辦(ban)，做到“一(yi)件(jian)(jian)(jian)(jian)重(zhong)復舉報、一(yi)名領導、一(yi)個班(ban)子、一(yi)個方案(an)、一(yi)抓(zhua)到底”，確保問題不解決不撒手、矛盾不化(hua)解不收兵。同時(shi)，根據信訪(fang)(fang)件(jian)(jian)(jian)(jian)分流后的(de)辦(ban)理(li)情況，建立督(du)(du)辦(ban)臺賬(zhang)，定期通過電話、現場督(du)(du)辦(ban)、印發(fa)提(ti)示單等形式(shi)提(ti)醒指導，提(ti)高(gao)信訪(fang)(fang)件(jian)(jian)(jian)(jian)按期辦(ban)結率(lv)。截至目前，共(gong)發(fa)放提(ti)示單109份(fen)，電話督(du)(du)導200多次。

　　統(tong)計分(fen)(fen)析(xi)(xi)(xi)增“深度”。市紀委(wei)監委(wei)強化成(cheng)(cheng)果運用，充分(fen)(fen)發揮信訪舉(ju)(ju)報(bao)(bao)(bao)(bao)政治生態風向標作用，采取“定(ding)(ding)期綜合分(fen)(fen)析(xi)(xi)(xi)+不定(ding)(ding)期專項(xiang)分(fen)(fen)析(xi)(xi)(xi)”模(mo)式(shi)，分(fen)(fen)析(xi)(xi)(xi)信訪舉(ju)(ju)報(bao)(bao)(bao)(bao)情(qing)(qing)況。通過對受理信訪舉(ju)(ju)報(bao)(bao)(bao)(bao)的各類(lei)數據、問題種類(lei)、人員類(lei)別、屬(shu)實情(qing)(qing)況等橫向、縱向對比分(fen)(fen)析(xi)(xi)(xi)，形(xing)成(cheng)(cheng)統(tong)計分(fen)(fen)析(xi)(xi)(xi)專項(xiang)報(bao)(bao)(bao)(bao)告，使“死數據”變(bian)成(cheng)(cheng)“活(huo)情(qing)(qing)況”。發揮信訪舉(ju)(ju)報(bao)(bao)(bao)(bao)綜合分(fen)(fen)析(xi)(xi)(xi)下情(qing)(qing)上(shang)達(da)、上(shang)情(qing)(qing)下達(da)的信息交(jiao)互優(you)勢，建立信訪舉(ju)(ju)報(bao)(bao)(bao)(bao)綜合分(fen)(fen)析(xi)(xi)(xi)向市委(wei)報(bao)(bao)(bao)(bao)告機(ji)制和月(yue)簡報(bao)(bao)(bao)(bao)季分(fen)(fen)析(xi)(xi)(xi)年總結工作機(ji)制，更(geng)好服(fu)務領導(dao)決策(ce)。截至目前，共形(xing)成(cheng)(cheng)常規(gui)分(fen)(fen)析(xi)(xi)(xi)報(bao)(bao)(bao)(bao)告7篇(pian)(pian)、綜合分(fen)(fen)析(xi)(xi)(xi)2篇(pian)(pian)、專項(xiang)分(fen)(fen)析(xi)(xi)(xi)報(bao)(bao)(bao)(bao)告2篇(pian)(pian)。（供稿(gao) 張掖市紀委(wei)監委(wei)信訪室 編(bian)輯 毛玉煜）