做好紀檢(jian)監察信訪(fang)舉報工作(zuo)，積極回應群(qun)眾關切，是紀檢(jian)監察機關的職責所在(zai)，也是密切聯系群(qun)眾的橋(qiao)梁和紐帶。甘(gan)肅省古浪縣(xian)紀委監委探索(suo)完善(shan)信訪(fang)舉報“3321”工作(zuo)機制，依(yi)規依(yi)紀依(yi)法受理處置檢(jian)舉控告，用(yong)(yong)心用(yong)(yong)情用(yong)(yong)力(li)做好信訪(fang)舉報工作(zuo)。

　　當好(hao)“三員(yuan)(yuan)(yuan)”及(ji)(ji)時(shi)(shi)(shi)化解(jie)(jie)信(xin)訪(fang)訴(su)求(qiu)。古浪縣紀委(wei)監委(wei)優化信(xin)訪(fang)接(jie)待服務(wu)措施，著(zhu)力解(jie)(jie)決群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)“說話(hua)難(nan)”“訴(su)苦難(nan)”問(wen)題(ti)。一是(shi)熱(re)心接(jie)待，當好(hao)群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)的(de)(de)(de)“服務(wu)員(yuan)(yuan)(yuan)”。接(jie)訪(fang)時(shi)(shi)(shi)，工(gong)作人(ren)員(yuan)(yuan)(yuan)通(tong)過問(wen)一聲好(hao)、讓(rang)(rang)一個(ge)座、倒一杯(bei)水的(de)(de)(de)接(jie)待方式，及(ji)(ji)時(shi)(shi)(shi)打消信(xin)訪(fang)群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)的(de)(de)(de)思想(xiang)顧慮(lv)，讓(rang)(rang)信(xin)訪(fang)群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)切身感受到紀檢監察(cha)工(gong)作的(de)(de)(de)“溫度”。二是(shi)用(yong)心傾聽，當好(hao)群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)的(de)(de)(de)“記錄員(yuan)(yuan)(yuan)”。接(jie)待時(shi)(shi)(shi)，工(gong)作人(ren)員(yuan)(yuan)(yuan)認真(zhen)聆聽群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)對(dui)反映問(wen)題(ti)的(de)(de)(de)看(kan)法和意見，引導(dao)群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)充分表達自己的(de)(de)(de)真(zhen)實意愿和訴(su)求(qiu)目的(de)(de)(de)，同步(bu)做好(hao)記錄，讓(rang)(rang)群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)感受到工(gong)作人(ren)員(yuan)(yuan)(yuan)的(de)(de)(de)重視程(cheng)度。三是(shi)耐心答復，當好(hao)群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)的(de)(de)(de)“辦(ban)事(shi)員(yuan)(yuan)(yuan)”。了解(jie)(jie)群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)訴(su)求(qiu)后，及(ji)(ji)時(shi)(shi)(shi)向群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)進行政策宣傳、情(qing)緒疏導(dao)，告知依(yi)規依(yi)紀依(yi)法解(jie)(jie)決利(li)益訴(su)求(qiu)的(de)(de)(de)途徑和渠道，跟(gen)進督促(cu)相關(guan)部門辦(ban)理群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)信(xin)訪(fang)訴(su)求(qiu)，有效維(wei)護群(qun)(qun)(qun)(qun)眾(zhong)(zhong)(zhong)(zhong)(zhong)合法權益。

　　“三步(bu)走(zou)”提(ti)升(sheng)問(wen)(wen)題線(xian)(xian)(xian)索(suo)(suo)(suo)處(chu)置質效。古浪縣紀(ji)(ji)委(wei)(wei)監(jian)委(wei)(wei)堅持“三步(bu)走(zou)”舉(ju)措，規范高(gao)(gao)效處(chu)置信(xin)訪(fang)(fang)舉(ju)報問(wen)(wen)題線(xian)(xian)(xian)索(suo)(suo)(suo)。一是(shi)集中(zhong)管理(li)，把好線(xian)(xian)(xian)索(suo)(suo)(suo)入(ru)口(kou)關。對群眾來信(xin)、來訪(fang)(fang)和(he)(he)網絡舉(ju)報線(xian)(xian)(xian)索(suo)(suo)(suo)，由縣紀(ji)(ji)委(wei)(wei)監(jian)委(wei)(wei)信(xin)訪(fang)(fang)室接(jie)收登記(ji)、編號保(bao)管，實行(xing)臺(tai)賬(zhang)化管理(li)，并通過線(xian)(xian)(xian)上和(he)(he)線(xian)(xian)(xian)下(xia)兩個(ge)渠道同步(bu)進行(xing)分(fen)(fen)辦(ban)(ban)(ban)，做到信(xin)訪(fang)(fang)舉(ju)報問(wen)(wen)題接(jie)收、受理(li)的(de)動態化集中(zhong)管理(li)。二是(shi)認真研判(pan)，提(ti)高(gao)(gao)分(fen)(fen)辦(ban)(ban)(ban)處(chu)置精準(zhun)度。接(jie)收線(xian)(xian)(xian)索(suo)(suo)(suo)后，信(xin)訪(fang)(fang)室積極與案管部(bu)門對接(jie)溝通、研判(pan)分(fen)(fen)析(xi)確(que)定(ding)線(xian)(xian)(xian)索(suo)(suo)(suo)承辦(ban)(ban)(ban)部(bu)門，避(bi)免線(xian)(xian)(xian)索(suo)(suo)(suo)積壓。對上級(ji)交辦(ban)(ban)(ban)和(he)(he)應快查(cha)快結(jie)的(de)線(xian)(xian)(xian)索(suo)(suo)(suo)優先處(chu)置，由承辦(ban)(ban)(ban)部(bu)門填(tian)寫《問(wen)(wen)題線(xian)(xian)(xian)索(suo)(suo)(suo)處(chu)置意(yi)見報告(gao)表》，報請審(shen)批后辦(ban)(ban)(ban)理(li)。其他(ta)線(xian)(xian)(xian)索(suo)(suo)(suo)一律提(ti)請縣紀(ji)(ji)委(wei)(wei)監(jian)委(wei)(wei)相關會議進行(xing)集體分(fen)(fen)析(xi)研判(pan)確(que)定(ding)處(chu)置方(fang)(fang)式。三是(shi)日常督(du)辦(ban)(ban)(ban)，提(ti)升(sheng)信(xin)訪(fang)(fang)線(xian)(xian)(xian)索(suo)(suo)(suo)辦(ban)(ban)(ban)結(jie)率。緊(jin)盯(ding)線(xian)(xian)(xian)索(suo)(suo)(suo)臺(tai)賬(zhang)，通過檢舉(ju)舉(ju)報平臺(tai)，圍繞是(shi)否(fou)及時接(jie)收處(chu)置、規范錄入(ru)信(xin)息，是(shi)否(fou)按(an)規定(ding)反饋處(chu)置方(fang)(fang)式和(he)(he)結(jie)果(guo)，是(shi)否(fou)答復實名檢舉(ju)控告(gao)人(ren)等情(qing)況(kuang)，對信(xin)訪(fang)(fang)舉(ju)報線(xian)(xian)(xian)索(suo)(suo)(suo)處(chu)理(li)情(qing)況(kuang)開展經常性監(jian)督(du)檢查(cha)，確(que)保(bao)所有線(xian)(xian)(xian)索(suo)(suo)(suo)依規處(chu)理(li)、工(gong)作形成閉環。

　　“兩告(gao)知(zhi)(zhi)(zhi)、一(yi)(yi)反(fan)饋(kui)”保(bao)障信(xin)訪(fang)群眾知(zhi)(zhi)(zhi)情(qing)(qing)權。古浪縣紀委(wei)監委(wei)認(ren)真貫徹落(luo)實(shi)(shi)(shi)《紀檢(jian)監察機關(guan)處理(li)檢(jian)舉(ju)(ju)控告(gao)工作規(gui)則》等制(zhi)度規(gui)定(ding)，堅(jian)(jian)持對實(shi)(shi)(shi)名檢(jian)舉(ju)(ju)控告(gao)告(gao)知(zhi)(zhi)(zhi)受(shou)理(li)情(qing)(qing)況、辦(ban)(ban)理(li)進度，反(fan)饋(kui)處理(li)結果，全力保(bao)障信(xin)訪(fang)群眾知(zhi)(zhi)(zhi)情(qing)(qing)權。一(yi)(yi)是(shi)堅(jian)(jian)持“兩告(gao)知(zhi)(zhi)(zhi)”，有效(xiao)預防(fang)重(zhong)(zhong)復信(xin)訪(fang)。嚴格(ge)落(luo)實(shi)(shi)(shi)業務(wu)范(fan)圍(wei)內實(shi)(shi)(shi)名檢(jian)舉(ju)(ju)控告(gao)核(he)實(shi)(shi)(shi)告(gao)知(zhi)(zhi)(zhi)、回復反(fan)饋(kui)制(zhi)度，對經(jing)核(he)實(shi)(shi)(shi)認(ren)定(ding)的實(shi)(shi)(shi)名檢(jian)舉(ju)(ju)控告(gao)，及(ji)(ji)時告(gao)知(zhi)(zhi)(zhi)受(shou)理(li)情(qing)(qing)況，優(you)先辦(ban)(ban)理(li)處置(zhi)，從(cong)源頭上(shang)預防(fang)檢(jian)舉(ju)(ju)控告(gao)人(ren)因擔心反(fan)映問題不被重(zhong)(zhong)視而(er)引發重(zhong)(zhong)復信(xin)訪(fang)舉(ju)(ju)報(bao)。二是(shi)堅(jian)(jian)持“一(yi)(yi)反(fan)饋(kui)”，及(ji)(ji)時回應群眾信(xin)訪(fang)訴求(qiu)。按照(zhao)“誰辦(ban)(ban)理(li)、誰反(fan)饋(kui)”的工作要求(qiu)，承辦(ban)(ban)單位(wei)將處理(li)結果在規(gui)定(ding)時限內及(ji)(ji)時向實(shi)(shi)(shi)名檢(jian)舉(ju)(ju)控告(gao)人(ren)進行(xing)反(fan)饋(kui)，并記錄(lu)反(fan)饋(kui)情(qing)(qing)況，同步在檢(jian)舉(ju)(ju)舉(ju)(ju)報(bao)平臺(tai)錄(lu)入反(fan)饋(kui)信(xin)息。（王天星）

　　《中國(guo)紀檢(jian)監察報》2025年(nian)2月(yue)12日 第7版