信訪舉報工作是紀檢監(jian)察(cha)機關聯系群眾(zhong)的橋(qiao)梁和紐帶，也是推進(jin)全面從(cong)嚴治黨(dang)向基層延(yan)伸的重要抓手。山東(dong)省萊西市(shi)紀委監(jian)委緊盯重點工作和專項任務，把(ba)握關鍵環節，多措并舉、多維發力，持續(xu)提升信訪舉報工作規范(fan)化(hua)(hua)法治化(hua)(hua)正規化(hua)(hua)水平。

　　上(shang)下聯動，優化受(shou)理流(liu)轉(zhuan)機制。一是及(ji)時(shi)受(shou)理“無延遲”。注重各級檢舉舉報(bao)(bao)平(ping)臺協同配(pei)合(he)、順暢銜接，對上(shang)級轉(zhuan)送件(jian)當天簽收、即收即辦，緊急事(shi)項(xiang)即時(shi)向市紀委(wei)監委(wei)領導呈批，擬定(ding)分辦意見，及(ji)時(shi)流(liu)轉(zhuan)。二(er)是全面錄(lu)(lu)入“無遺漏”。暢通信(xin)、訪(fang)、網、電(dian)“四位一體”信(xin)訪(fang)舉報(bao)(bao)渠道，強化歸口管理，嚴格執(zhi)行錄(lu)(lu)入工作標準(zhun)，對本級自收信(xin)訪(fang)舉報(bao)(bao)件(jian)規(gui)范錄(lu)(lu)入檢舉舉報(bao)(bao)平(ping)臺，做(zuo)到應錄(lu)(lu)盡錄(lu)(lu)，杜(du)絕“跑冒滴漏”，確保(bao)完整準(zhun)確反映信(xin)訪(fang)舉報(bao)(bao)情況。三是精準(zhun)研(yan)判(pan)“無差錯”。按照“辨、查(cha)、商(shang)、定(ding)”四步工作法研(yan)判(pan)分辦信(xin)訪(fang)舉報(bao)(bao)，即，明(ming)辨研(yan)判(pan)業務內外(wai)，細查(cha)貼牌和(he)無實質內容舉報(bao)(bao)，對疑難復雜的信(xin)訪(fang)舉報(bao)(bao)由信(xin)訪(fang)、案件(jian)監督管理等部門集體會商(shang)，報(bao)(bao)主管分管領導審核確定(ding)。

　　統籌調度(du)，深(shen)(shen)入推進(jin)“案(an)結(jie)事(shi)了”。一是(shi)聚力辦(ban)(ban)(ban)理初次舉(ju)報。實(shi)行初次舉(ju)報分級分類(lei)管理，壓(ya)實(shi)首辦(ban)(ban)(ban)責任，對(dui)(dui)(dui)反(fan)(fan)(fan)(fan)映(ying)事(shi)項(xiang)簡(jian)單(dan)的(de)每(mei)月調度(du)，對(dui)(dui)(dui)反(fan)(fan)(fan)(fan)映(ying)問(wen)題(ti)(ti)較(jiao)為復(fu)(fu)雜的(de)重(zhong)(zhong)點舉(ju)報掛牌(pai)督(du)辦(ban)(ban)(ban)，深(shen)(shen)化運用(yong)(yong)片區協(xie)作(zuo)、“室(shi)組地”聯(lian)合(he)辦(ban)(ban)(ban)案(an)等(deng)機制，推動(dong)查(cha)深(shen)(shen)查(cha)透，強化與實(shi)名舉(ju)報人全(quan)過程溝(gou)通，有效推動(dong)信(xin)(xin)訪(fang)(fang)(fang)舉(ju)報辦(ban)(ban)(ban)理質(zhi)效雙(shuang)升。二(er)是(shi)靶向(xiang)施治(zhi)重(zhong)(zhong)復(fu)(fu)舉(ju)報。運用(yong)(yong)色標管理辦(ban)(ban)(ban)法，滾(gun)動(dong)篩查(cha)結(jie)而不(bu)服、重(zhong)(zhong)復(fu)(fu)舉(ju)報等(deng)五類(lei)重(zhong)(zhong)點，持續開展重(zhong)(zhong)點信(xin)(xin)訪(fang)(fang)(fang)舉(ju)報治(zhi)理，每(mei)月調度(du)通報辦(ban)(ban)(ban)理進(jin)度(du)和(he)結(jie)服成效。三是(shi)聯(lian)動(dong)處(chu)置業(ye)務范圍外信(xin)(xin)訪(fang)(fang)(fang)事(shi)項(xiang)。緊盯群眾反(fan)(fan)(fan)(fan)映(ying)強烈的(de)業(ye)務范圍外信(xin)(xin)訪(fang)(fang)(fang)事(shi)項(xiang)，深(shen)(shen)入落實(shi)“雙(shuang)向(xiang)移交、單(dan)向(xiang)反(fan)(fan)(fan)(fan)饋”工作(zuo)機制，即，對(dui)(dui)(dui)業(ye)務范圍外信(xin)(xin)訪(fang)(fang)(fang)問(wen)題(ti)(ti)，移送主(zhu)管部門(men)(men)處(chu)理的(de)同時(shi)，抄送聯(lian)系該主(zhu)管部門(men)(men)的(de)市(shi)紀(ji)委監委紀(ji)檢監察(cha)室(shi)或派駐紀(ji)檢監察(cha)組，跟(gen)蹤(zong)督(du)辦(ban)(ban)(ban)推動(dong)問(wen)題(ti)(ti)解決(jue)，主(zhu)管部門(men)(men)及時(shi)反(fan)(fan)(fan)(fan)饋辦(ban)(ban)(ban)理處(chu)置情況。綜合(he)運用(yong)(yong)提(ti)醒督(du)辦(ban)(ban)(ban)、發函督(du)辦(ban)(ban)(ban)、現場督(du)辦(ban)(ban)(ban)等(deng)方式(shi)，確保及時(shi)辦(ban)(ban)(ban)結(jie)。

　　壓(ya)(ya)實(shi)(shi)責任(ren)(ren)，解(jie)決(jue)重點(dian)難(nan)(nan)點(dian)問(wen)題(ti)(ti)。一是(shi)(shi)以(yi)上(shang)率下壓(ya)(ya)實(shi)(shi)責任(ren)(ren)。市(shi)(shi)紀(ji)委(wei)(wei)監(jian)委(wei)(wei)每半年向市(shi)(shi)委(wei)(wei)呈報(bao)一次(ci)紀(ji)檢監(jian)察信(xin)訪舉(ju)報(bao)情(qing)況(kuang)分析(xi)(xi)，將信(xin)訪舉(ju)報(bao)工作(zuo)情(qing)況(kuang)納(na)入鎮(zhen)（街(jie)道）黨（工）委(wei)(wei)書記履行全面從(cong)嚴治(zhi)(zhi)黨主體責任(ren)(ren)述(shu)責述(shu)廉重要(yao)內容(rong)。聚焦推(tui)(tui)動解(jie)決(jue)重點(dian)問(wen)題(ti)(ti)，市(shi)(shi)紀(ji)委(wei)(wei)監(jian)委(wei)(wei)領(ling)(ling)導班子(zi)成員列席包(bao)聯鎮(zhen)（街(jie)道）紀(ji)檢監(jian)察信(xin)訪舉(ju)報(bao)專(zhuan)題(ti)(ti)會(hui)議，壓(ya)(ya)實(shi)(shi)屬地黨委(wei)(wei)責任(ren)(ren)，凝聚工作(zuo)合(he)力。二是(shi)(shi)領(ling)(ling)導包(bao)案(an)(an)(an)(an)攻堅突破。扎實(shi)(shi)開展市(shi)(shi)紀(ji)委(wei)(wei)監(jian)委(wei)(wei)領(ling)(ling)導班子(zi)成員公開接訪、帶案(an)(an)(an)(an)下訪，對包(bao)聯鎮(zhen)（街(jie)道）重點(dian)信(xin)訪舉(ju)報(bao)進行督(du)導。篩選上(shang)級交(jiao)辦、疑難(nan)(nan)復雜、干擾多阻(zu)力大(da)等(deng)復雜疑難(nan)(nan)信(xin)訪舉(ju)報(bao)件，實(shi)(shi)行市(shi)(shi)紀(ji)委(wei)(wei)監(jian)委(wei)(wei)領(ling)(ling)導包(bao)案(an)(an)(an)(an)制，通過調度精干力量(liang)、組織案(an)(an)(an)(an)情(qing)研判、把控主攻方向、研討定(ding)性(xing)量(liang)紀(ji)等(deng)方式，帶動案(an)(an)(an)(an)件高(gao)(gao)質(zhi)高(gao)(gao)效查結。三是(shi)(shi)聚焦重點(dian)系(xi)統施治(zhi)(zhi)。加強(qiang)檢舉(ju)舉(ju)報(bao)平(ping)臺大(da)數據分析(xi)(xi)，及(ji)時抓(zhua)取階段性(xing)反映(ying)集(ji)中、潛在風(feng)(feng)險較高(gao)(gao)的信(xin)訪舉(ju)報(bao)問(wen)題(ti)(ti)，推(tui)(tui)動開展專(zhuan)項整治(zhi)(zhi)，避免個別問(wen)題(ti)(ti)演變成系(xi)統風(feng)(feng)險。結合(he)群(qun)眾身邊(bian)不正之風(feng)(feng)和腐(fu)敗(bai)問(wen)題(ti)(ti)集(ji)中整治(zhi)(zhi)，深入分析(xi)(xi)行業性(xing)、系(xi)統性(xing)、地域(yu)性(xing)突出問(wen)題(ti)(ti)，推(tui)(tui)動健全完(wan)善規章制度28項，常態(tai)長效維護群(qun)眾利益。

　　學以(yi)致用，提(ti)升(sheng)信(xin)(xin)訪(fang)(fang)干(gan)(gan)部(bu)(bu)(bu)能(neng)力素養。一是加強業(ye)(ye)務(wu)培訓(xun)。將信(xin)(xin)訪(fang)(fang)舉(ju)(ju)報(bao)(bao)工(gong)作作為紀(ji)檢(jian)(jian)監察干(gan)(gan)部(bu)(bu)(bu)業(ye)(ye)務(wu)培訓(xun)的(de)(de)重(zhong)要內容(rong)，圍(wei)繞《信(xin)(xin)訪(fang)(fang)工(gong)作條例》《紀(ji)檢(jian)(jian)監察機(ji)關處(chu)理(li)檢(jian)(jian)舉(ju)(ju)控告(gao)工(gong)作規(gui)(gui)則》《關于(yu)加強和規(gui)(gui)范(fan)檢(jian)(jian)舉(ju)(ju)控告(gao)檢(jian)(jian)查(cha)(cha)督辦(ban)(ban)工(gong)作的(de)(de)意見》、檢(jian)(jian)舉(ju)(ju)舉(ju)(ju)報(bao)(bao)平臺(tai)應(ying)用等重(zhong)要內容(rong)，采(cai)取業(ye)(ye)務(wu)講解、交流體會(hui)、知識(shi)測試等方式，推進(jin)信(xin)(xin)訪(fang)(fang)舉(ju)(ju)報(bao)(bao)業(ye)(ye)務(wu)全(quan)員(yuan)(yuan)培訓(xun)。二是深(shen)入調(diao)查(cha)(cha)研究。開展“信(xin)(xin)訪(fang)(fang)舉(ju)(ju)報(bao)(bao)工(gong)作規(gui)(gui)范(fan)化(hua)(hua)法治化(hua)(hua)正規(gui)(gui)化(hua)(hua)建設”課(ke)題(ti)調(diao)研，圍(wei)繞暢通信(xin)(xin)訪(fang)(fang)舉(ju)(ju)報(bao)(bao)渠道、規(gui)(gui)范(fan)處(chu)理(li)信(xin)(xin)訪(fang)(fang)舉(ju)(ju)報(bao)(bao)、維護信(xin)(xin)訪(fang)(fang)舉(ju)(ju)報(bao)(bao)秩序、深(shen)化(hua)(hua)檢(jian)(jian)舉(ju)(ju)舉(ju)(ju)報(bao)(bao)平臺(tai)應(ying)用等方面，發現(xian)問題(ti)、改進(jin)工(gong)作、完善(shan)制度，使調(diao)研過程成(cheng)為深(shen)化(hua)(hua)學習、提(ti)升(sheng)工(gong)作質效的(de)(de)過程。三是突出實(shi)戰練兵。舉(ju)(ju)辦(ban)(ban)信(xin)(xin)訪(fang)(fang)舉(ju)(ju)報(bao)(bao)業(ye)(ye)務(wu)擂臺(tai)賽(sai)(sai)活動(dong)，通過模擬互動(dong)，進(jin)一步推動(dong)信(xin)(xin)訪(fang)(fang)工(gong)作人員(yuan)(yuan)在接(jie)訪(fang)(fang)或接(jie)聽電話時，自覺做到熱情接(jie)待、耐心(xin)傾聽、認真記(ji)錄、妥善(shan)處(chu)理(li)，以(yi)賽(sai)(sai)促(cu)學、以(yi)學促(cu)干(gan)(gan)，持續提(ti)升(sheng)信(xin)(xin)訪(fang)(fang)干(gan)(gan)部(bu)(bu)(bu)政(zheng)治素養和業(ye)(ye)務(wu)素養。（盛炳(bing)杰）