原標題(ti)：轉變工作作風 擦亮服(fu)務品(pin)牌

　　我市全(quan)力推(tui)動(dong)社保(bao)事業高質量發展

　　中國甘肅網8月10日訊 據蘭州日報報道（記者 趙萬山）今年以來，市社保服務中(zhong)心以“爭先創優”“能力提升”為工(gong)作主(zhu)線，砥(di)礪前行，銳(rui)意創新，在(zai)學(xue)習(xi)中(zhong)提認識、在(zai)盯進度中(zhong)抓落實、在(zai)重細節(jie)中(zhong)轉作風，擦亮社保服務品牌，全力推(tui)動社保事(shi)業高質量發(fa)展。

　　緊盯急難愁(chou)盼摸實(shi)情。市社保服(fu)(fu)務(wu)中心(xin)不斷強化社保為(wei)(wei)民(min)服(fu)(fu)務(wu)宗(zong)旨，先后開展(zhan)了(le)“深入企(qi)業(ye)聽民(min)意 一(yi)線(xian)座談解民(min)憂”和“局(ju)長(chang)、主任走(zou)流(liu)程”深入基(ji)層(ceng)窗(chuang)口(kou)調(diao)研(yan)實(shi)踐活動(dong)。共邀(yao)請(qing)涵蓋國企(qi)、民(min)營企(qi)業(ye)、平(ping)臺經濟企(qi)業(ye)在(zai)內的(de)18家企(qi)業(ye)代表座談，通(tong)過現場一(yi)對一(yi)解答，服(fu)(fu)務(wu)與需(xu)求互動(dong)，回應關注(zhu)，打消困惑，并為(wei)(wei)企(qi)業(ye)贈送了(le)最(zui)新(xin)的(de)經辦政策“服(fu)(fu)務(wu)包”；班子成員及科(ke)室負(fu)責人前往區縣基(ji)層(ceng)政務(wu)服(fu)(fu)務(wu)大廳社保窗(chuang)口(kou)，以一(yi)名普(pu)通(tong)群(qun)(qun)眾(zhong)身份，開展(zhan)一(yi)線(xian)“體驗式”走(zou)流(liu)程，傾聽一(yi)線(xian)工作(zuo)(zuo)人員的(de)意見建議。通(tong)過調(diao)研(yan)實(shi)踐活動(dong)，共征集到各類(lei)反(fan)饋意見200余(yu)條，逐項梳理分(fen)解至各科(ke)室。目前，大部(bu)分(fen)即(ji)知(zhi)即(ji)辦事項全(quan)部(bu)完成辦結(jie)。其中群(qun)(qun)眾(zhong)反(fan)映較(jiao)為(wei)(wei)集中的(de)參保群(qun)(qun)眾(zhong)查(cha)詢(xun)(xun)個人權(quan)益記錄(lu)不方(fang)便、來(lai)回跑路的(de)問題，市社保中心(xin)立(li)行立(li)改，建立(li)了(le)市縣個人歷(li)史(shi)賬戶維護、傳(chuan)輸機制，實(shi)現了(le)原市屬參保企(qi)業(ye)參保職工查(cha)詢(xun)(xun)歷(li)史(shi)數(shu)據(ju)，經辦人只需(xu)就近提交申請(qing)即(ji)可查(cha)詢(xun)(xun)。部(bu)分(fen)針對流(liu)程和作(zuo)(zuo)風方(fang)面的(de)問題，市社保服(fu)(fu)務(wu)中心(xin)也集中開展(zhan)經辦環境服(fu)(fu)務(wu)作(zuo)(zuo)風整(zheng)頓教育(yu)，推動(dong)了(le)社保服(fu)(fu)務(wu)效能和水平(ping)整(zheng)體提升(sheng)，得到了(le)群(qun)(qun)眾(zhong)認可。

　　緊盯(ding)惠民政策抓落(luo)實(shi)。在(zai)落(luo)實(shi)城(cheng)鄉居(ju)民養(yang)老(lao)(lao)(lao)敬老(lao)(lao)(lao)金(jin)(jin)提(ti)(ti)標(biao)中(zhong)，市(shi)社保(bao)服(fu)務中(zhong)心提(ti)(ti)前謀劃、迅速行動，已(yi)于5月(yue)(yue)(yue)(yue)(yue)底全面完成(cheng)城(cheng)鄉居(ju)民養(yang)老(lao)(lao)(lao)保(bao)險省級基礎(chu)養(yang)老(lao)(lao)(lao)金(jin)(jin)每(mei)人(ren)(ren)(ren)每(mei)月(yue)(yue)(yue)(yue)(yue)增加5元(yuan)(yuan)的(de)提(ti)(ti)標(biao)發放工作。目前，我市(shi)65周(zhou)歲以下的(de)參(can)保(bao)群(qun)眾城(cheng)鄉居(ju)民基礎(chu)養(yang)老(lao)(lao)(lao)金(jin)(jin)最低標(biao)準達(da)到每(mei)人(ren)(ren)(ren)每(mei)月(yue)(yue)(yue)(yue)(yue)149元(yuan)(yuan)，65周(zhou)歲及以上的(de)參(can)保(bao)群(qun)眾城(cheng)鄉居(ju)民基礎(chu)養(yang)老(lao)(lao)(lao)金(jin)(jin)最低標(biao)準達(da)到每(mei)人(ren)(ren)(ren)每(mei)月(yue)(yue)(yue)(yue)(yue)153元(yuan)(yuan)。共為19.4萬(wan)(wan)(wan)(wan)名領(ling)取城(cheng)鄉居(ju)民基本(ben)養(yang)老(lao)(lao)(lao)保(bao)險待(dai)遇人(ren)(ren)(ren)員(yuan)(yuan)落(luo)實(shi)1至5月(yue)(yue)(yue)(yue)(yue)提(ti)(ti)標(biao)金(jin)(jin)額(e)485.07萬(wan)(wan)(wan)(wan)元(yuan)(yuan)。及時(shi)落(luo)實(shi)養(yang)老(lao)(lao)(lao)待(dai)遇調整(zheng)惠民政策，提(ti)(ti)前完成(cheng)企(qi)業(ye)離退休(xiu)(xiu)人(ren)(ren)(ren)員(yuan)(yuan)基本(ben)養(yang)老(lao)(lao)(lao)金(jin)(jin)調待(dai)工作，共涉及企(qi)業(ye)離退休(xiu)(xiu)人(ren)(ren)(ren)員(yuan)(yuan)29.24萬(wan)(wan)(wan)(wan)人(ren)(ren)(ren)，月(yue)(yue)(yue)(yue)(yue)調整(zheng)金(jin)(jin)額(e)3938萬(wan)(wan)(wan)(wan)元(yuan)(yuan)；完成(cheng)全市(shi)4.7萬(wan)(wan)(wan)(wan)名機(ji)關事(shi)業(ye)單位退休(xiu)(xiu)人(ren)(ren)(ren)員(yuan)(yuan)基本(ben)養(yang)老(lao)(lao)(lao)金(jin)(jin)調待(dai)工作，月(yue)(yue)(yue)(yue)(yue)調整(zheng)金(jin)(jin)額(e)822.61萬(wan)(wan)(wan)(wan)元(yuan)(yuan)。

　　緊盯(ding)為民(min)實(shi)事理(li)清單(dan)。黨史(shi)學習(xi)教育以(yi)來，市(shi)(shi)社(she)(she)保(bao)(bao)(bao)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)中心以(yi)“我為群(qun)眾(zhong)辦實(shi)事”實(shi)踐(jian)活動作為學習(xi)成(cheng)果轉化的(de)重要抓手(shou)，在社(she)(she)保(bao)(bao)(bao)大廳，微(wei)信(xin)公眾(zhong)號(hao)(hao)、新(xin)聞媒體公開(kai)(kai)公示第一批12項(xiang)(xiang)“我為群(qun)眾(zhong)辦實(shi)事”項(xiang)(xiang)目。將(jiang)社(she)(she)保(bao)(bao)(bao)征繳服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)管家，微(wei)信(xin)公眾(zhong)平臺便(bian)(bian)民(min)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)，社(she)(she)保(bao)(bao)(bao)日(ri)課(ke)、智能問(wen)(wen)答，特殊群(qun)體綠色(se)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)通道(dao)，工傷事故備(bei)案“一網(wang)通辦”，八個(ge)事項(xiang)(xiang)“跨省通辦”，優化大廳配置；免抽號(hao)(hao)快速(su)辦理(li)通道(dao)，社(she)(she)保(bao)(bao)(bao)業務(wu)(wu)(wu)線(xian)下(xia)實(shi)行“一窗受(shou)(shou)理(li)、受(shou)(shou)辦分立”經(jing)辦模式，社(she)(she)保(bao)(bao)(bao)業務(wu)(wu)(wu)網(wang)上(shang)開(kai)(kai)通運行“一網(wang)通辦”，社(she)(she)保(bao)(bao)(bao)6個(ge)一件事“打包辦”，證(zheng)明事項(xiang)(xiang)告(gao)知(zhi)承諾制(zhi)等民(min)生熱(re)點(dian)列入其中，目前已全部落(luo)實(shi)到位。其中，市(shi)(shi)社(she)(she)保(bao)(bao)(bao)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)中心不(bu)斷優化微(wei)信(xin)公眾(zhong)號(hao)(hao)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)功(gong)能，添加“便(bian)(bian)民(min)服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)”模塊，實(shi)現(xian)個(ge)人(ren)社(she)(she)保(bao)(bao)(bao)查(cha)(cha)詢(xun)、直播講社(she)(she)保(bao)(bao)(bao)、養老待遇認證(zheng)、失業補助金查(cha)(cha)詢(xun)等高(gao)頻事項(xiang)(xiang)在線(xian)辦理(li)。增(zeng)設(she)“社(she)(she)保(bao)(bao)(bao)每日(ri)問(wen)(wen)答”服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)宣傳專欄，針(zhen)對(dui)群(qun)眾(zhong)咨詢(xun)高(gao)頻事項(xiang)(xiang)已推(tui)送32期政策解讀(du)；開(kai)(kai)通“智能客服(fu)(fu)(fu)(fu)”服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)，實(shi)現(xian)7×24小時在線(xian)答復，已答復3000多人(ren)次(ci)。公眾(zhong)號(hao)(hao)影響(xiang)力持續(xu)擴大，關注用戶規模已達(da)20余萬人(ren)。通過這(zhe)些便(bian)(bian)民(min)利民(min)的(de)好舉(ju)措讓百姓感受(shou)(shou)到了黨史(shi)學習(xi)教育帶來的(de)廣度(du)和力度(du)，讓群(qun)眾(zhong)獲得實(shi)實(shi)在在的(de)利益。

　　緊盯服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)細節提(ti)(ti)(ti)質(zhi)量。市社(she)(she)(she)保(bao)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)中心堅持(chi)“便(bian)民(min)社(she)(she)(she)保(bao) 人(ren)(ren)(ren)本服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)”宗旨，將功夫下(xia)在細微處(chu)，以(yi)點(dian)滴改變提(ti)(ti)(ti)升服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)質(zhi)量。針對老(lao)年(nian)(nian)人(ren)(ren)(ren)等(deng)特殊群(qun)體需求(qiu)，堅持(chi)傳統服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)方式和(he)智(zhi)能(neng)化(hua)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)創新并行，在社(she)(she)(she)保(bao)大廳(ting)設(she)置(zhi)醒目(mu)標識、LED大屏(ping)展示經辦(ban)(ban)(ban)(ban)(ban)流程和(he)辦(ban)(ban)(ban)(ban)(ban)事(shi)指南、建(jian)立(li)老(lao)年(nian)(nian)人(ren)(ren)(ren)無障礙通(tong)(tong)道(dao)、老(lao)年(nian)(nian)人(ren)(ren)(ren)休息(xi)專區，配備(bei)應急醫藥(yao)箱、老(lao)花鏡等(deng)便(bian)利設(she)施；開通(tong)(tong)“愛心通(tong)(tong)道(dao)”，為老(lao)年(nian)(nian)人(ren)(ren)(ren)辦(ban)(ban)(ban)(ban)(ban)理業務(wu)(wu)(wu)(wu)(wu)(wu)(wu)提(ti)(ti)(ti)供(gong)“不抽(chou)號(hao)、免排隊、幫(bang)辦(ban)(ban)(ban)(ban)(ban)代辦(ban)(ban)(ban)(ban)(ban)”服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)，讓(rang)老(lao)年(nian)(nian)人(ren)(ren)(ren)辦(ban)(ban)(ban)(ban)(ban)理業務(wu)(wu)(wu)(wu)(wu)(wu)(wu)暖心、舒心。在社(she)(she)(she)保(bao)大廳(ting)由(you)值班(ban)人(ren)(ren)(ren)員和(he)黨員志愿者，利用“掌上辦(ban)(ban)(ban)(ban)(ban)”平(ping)板設(she)備(bei)，為辦(ban)(ban)(ban)(ban)(ban)事(shi)群(qun)眾提(ti)(ti)(ti)供(gong)“隨來隨辦(ban)(ban)(ban)(ban)(ban)、隨辦(ban)(ban)(ban)(ban)(ban)隨走”服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)，并宣傳網(wang)辦(ban)(ban)(ban)(ban)(ban)渠道(dao)，方便(bian)群(qun)眾辦(ban)(ban)(ban)(ban)(ban)事(shi)。全面暢通(tong)(tong)“網(wang)上辦(ban)(ban)(ban)(ban)(ban)”“掌上辦(ban)(ban)(ban)(ban)(ban)”“就(jiu)近(jin)辦(ban)(ban)(ban)(ban)(ban)”渠道(dao)，已(yi)實現社(she)(she)(she)保(bao)全業務(wu)(wu)(wu)(wu)(wu)(wu)(wu)在“掌上12333”、“金城辦(ban)(ban)(ban)(ban)(ban)”APP辦(ban)(ban)(ban)(ban)(ban)理，53項(xiang)對外(wai)經辦(ban)(ban)(ban)(ban)(ban)事(shi)項(xiang)在政(zheng)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)網(wang)“一網(wang)通(tong)(tong)辦(ban)(ban)(ban)(ban)(ban)”，60項(xiang)單位業務(wu)(wu)(wu)(wu)(wu)(wu)(wu)、26項(xiang)個人(ren)(ren)(ren)業務(wu)(wu)(wu)(wu)(wu)(wu)(wu)分別在“釘釘”APP和(he)“支(zhi)付(fu)寶(bao)”APP平(ping)臺上可(ke)查(cha)、可(ke)辦(ban)(ban)(ban)(ban)(ban)。上半年(nian)(nian)，共通(tong)(tong)過網(wang)絡受(shou)理社(she)(she)(she)保(bao)申報業務(wu)(wu)(wu)(wu)(wu)(wu)(wu)6400余件，網(wang)辦(ban)(ban)(ban)(ban)(ban)渠道(dao)知(zhi)曉率和(he)業務(wu)(wu)(wu)(wu)(wu)(wu)(wu)辦(ban)(ban)(ban)(ban)(ban)結(jie)量都(dou)在持(chi)續提(ti)(ti)(ti)升，社(she)(she)(she)保(bao)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)進一步提(ti)(ti)(ti)質(zhi)提(ti)(ti)(ti)速。