原標題：五泉街道(dao)推行“5+1”政務服務模(mo)式著力推進一次辦成一次辦好(hao)

　　中國甘肅網9月7日訊 據蘭州日報報道（記者 楊晟途）今年以來(lai)，五泉街道(dao)積極推行以“全(quan)(quan)程幫辦、全(quan)(quan)時守候、全(quan)(quan)景(jing)課堂、全(quan)(quan)效作風(feng)、全(quan)(quan)域發布”為載體，以政務(wu)包裹(guo)送達為抓手的(de)5+1創新(xin)服務(wu)，力求“一次(ci)辦成(cheng)、一次(ci)辦好”，群眾(zhong)對街道(dao)工(gong)作的(de)滿意度逐漸提升。目前，在(zai)線下開通99項(xiang)和(he)61項(xiang)網上(shang)在(zai)線辦理事項(xiang)，街道(dao)政務(wu)大(da)廳共(gong)接待辦事群眾(zhong)917人次(ci)。

　　據介紹(shao)，街道(dao)政務(wu)服務(wu)中心設立“小蘭幫(bang)辦(ban)(ban)”專員(yuan)采取首問接(jie)待(dai)制，以群(qun)眾(zhong)(zhong)(zhong)訴求為出發點，為老年人(ren)和有需(xu)(xu)要幫(bang)助的群(qun)眾(zhong)(zhong)(zhong)提(ti)(ti)供(gong)(gong)全程幫(bang)辦(ban)(ban)、代辦(ban)(ban)服務(wu)，辦(ban)(ban)事群(qun)眾(zhong)(zhong)(zhong)只需(xu)(xu)向幫(bang)辦(ban)(ban)專員(yuan)提(ti)(ti)供(gong)(gong)審批資料，群(qun)眾(zhong)(zhong)(zhong)就可以在等候區等待(dai)，幫(bang)辦(ban)(ban)專員(yuan)會將審批手(shou)續遞(di)交受理(li)(li)窗口，辦(ban)(ban)結后回送到(dao)等候群(qun)眾(zhong)(zhong)(zhong)手(shou)中；同(tong)時為給行動(dong)不便的老人(ren)和傷殘群(qun)眾(zhong)(zhong)(zhong)辦(ban)(ban)理(li)(li)業務(wu)，已開(kai)展(zhan)幫(bang)辦(ban)(ban)業務(wu)143次服務(wu)人(ren)群(qun)143人(ren)。除此之外，該(gai)中心還提(ti)(ti)供(gong)(gong)上(shang)門幫(bang)辦(ban)(ban)服務(wu)，目前已為8人(ren)提(ti)(ti)供(gong)(gong)上(shang)門幫(bang)辦(ban)(ban)。街道(dao)政務(wu)中心還發揮“店小二”耐(nai)心細(xi)致周到(dao)的精神，通(tong)過變被動(dong)辦(ban)(ban)為主(zhu)動(dong)辦(ban)(ban)，實現了政務(wu)服務(wu)零距離(li)。

　　該中心(xin)利(li)用互聯網+政務(wu)服(fu)務(wu)，對于上(shang)線(xian)的各項政務(wu)服(fu)務(wu)事項，居民(min)可直接(jie)在手機(ji)上(shang)提交辦(ban)(ban)事申請(qing)材料，中心(xin)值(zhi)班人員在八小(xiao)時工作以(yi)外的時間，進行后臺受理、審批、反(fan)饋和告知等，讓數據多(duo)跑路，讓群眾(zhong)少跑腿。截至(zhi)目前，已辦(ban)(ban)理9件網絡申請(qing)辦(ban)(ban)理事項，實現(xian)“24小(xiao)時服(fu)務(wu)不打烊”，為政務(wu)服(fu)務(wu)賦能提速(su)。