原(yuan)標題：全市持續強化供熱(re)質(zhi)量(liang)督查(cha)

　　25日(ri)前各供熱(re)單位具備(bei)安全運行條件

　　中國甘肅網10月14日訊 據蘭州日報報道（記(ji)者 呂晟君(jun)）10月(yue)13日(ri)，記者(zhe)從2021年全市供(gong)(gong)(gong)熱工作會議上獲悉，2021—2022供(gong)(gong)(gong)暖期，各供(gong)(gong)(gong)熱單位在 10 月(yue) 25 日(ri)前具備安全運行條件，按時達標供(gong)(gong)(gong)熱。任何單位不得(de)擅(shan)自停業、歇業、棄管，不得(de)擅(shan)自推遲、終止供(gong)(gong)(gong)熱或提前結束供(gong)(gong)(gong)熱。

　　據悉，2020—2021供(gong)(gong)暖(nuan)(nuan)期全市未出現大的(de)供(gong)(gong)熱安全生產事(shi)件。供(gong)(gong)暖(nuan)(nuan)前協調解決(jue)小雁灘(tan)供(gong)(gong)熱站、金地(di)花園供(gong)(gong)熱站、科源(yuan)電器廠(chang)供(gong)(gong)熱站、卷閘門廠(chang)供(gong)(gong)熱站、駝鈴客車廠(chang)家屬區(qu)等小區(qu)長期存在(zai)的(de)供(gong)(gong)暖(nuan)(nuan)突出問題(ti)。

　　供(gong)暖期間，共計受理(li)上級部門轉(zhuan)辦各類供(gong)熱(re)投(tou)訴(su)件 14960 件，12345 服務(wu)熱(re)線(xian)供(gong)熱(re)類問題 77175 件，投(tou)訴(su)件整(zheng)體辦結率 98%，群眾滿(man)意率達到 90%以上，較上年(nian)度顯著提高(gao)。

　　2021-2022供(gong)(gong)(gong)(gong)暖期， 市(shi)(shi)、區（縣）、街道、社(she)區四級(ji)供(gong)(gong)(gong)(gong)熱(re)(re)管理(li)部門(men)將(jiang)按照職責分工和屬地化管理(li)要求，持續強化供(gong)(gong)(gong)(gong)熱(re)(re)質量督(du)查(cha)。繼續開(kai)展供(gong)(gong)(gong)(gong)熱(re)(re)“零點督(du)查(cha)”“訪(fang)民(min)問(wen)暖”“專項(xiang)檢查(cha)”活(huo)動，確保各供(gong)(gong)(gong)(gong)熱(re)(re)單位按時點火供(gong)(gong)(gong)(gong)熱(re)(re)；市(shi)(shi)供(gong)(gong)(gong)(gong)熱(re)(re)服務中心將(jiang)組(zu)織各區（縣）供(gong)(gong)(gong)(gong)熱(re)(re)管理(li)部門(men)不定期進行檢查(cha)，重點查(cha)處(chu)(chu)供(gong)(gong)(gong)(gong)熱(re)(re)質量不達標問(wen)題，對供(gong)(gong)(gong)(gong)熱(re)(re)質量差、用戶(hu)投拆多的(de)供(gong)(gong)(gong)(gong)熱(re)(re)經營單位進行約談、曝光等，督(du)促限期整改。對拒(ju)不整改的(de)，要及時移交市(shi)(shi)建設(she)稽查(cha)執法(fa)支隊依法(fa)查(cha)處(chu)(chu)。

　　對達到計(ji)量收(shou)費條件(jian)的建筑，供熱(re)單(dan)(dan)位要嚴格(ge)執(zhi)行“兩部(bu)制”熱(re)價政策，全(quan)面落(luo)實計(ji)量收(shou)費，對各(ge)類違法違規(gui)收(shou)費行為，將聯合市場監管、物價部(bu)門加大查處(chu)力度，發現一(yi)(yi)起處(chu)理一(yi)(yi)起，決不(bu)姑息(xi)遷就。市住(zhu)建局(ju)將不(bu)定(ding)期(qi)對各(ge)區(qu)縣、各(ge)供熱(re)經營(ying)單(dan)(dan)位落(luo)實國(guo)家、省(sheng)、市政策要求情況等(deng)進行重點督查。

　　市(shi)供(gong)熱(re)(re)(re)服務中(zhong)心將于 10 月 25 日前公布(bu)市(shi)、區(qu)縣供(gong)熱(re)(re)(re)監(jian)督投(tou)(tou)訴(su)(su)(su)電(dian)(dian)話(hua)、各(ge)供(gong)熱(re)(re)(re)經營(ying)單(dan)位值班投(tou)(tou)訴(su)(su)(su)電(dian)(dian)話(hua)，及(ji)時處理用戶投(tou)(tou)訴(su)(su)(su)。任何單(dan)位不得(de)以(yi)任何理由拒接群(qun)眾投(tou)(tou)訴(su)(su)(su)，不得(de)隨意更改已公布(bu)的(de)投(tou)(tou)訴(su)(su)(su)電(dian)(dian)話(hua)，如遇(yu)電(dian)(dian)話(hua)故障，必須(xu)及(ji)時更換暢通(tong)電(dian)(dian)話(hua)且迅速在轄區(qu)范圍內予以(yi)公示。在民情(qing)通(tong)熱(re)(re)(re)線設立供(gong)熱(re)(re)(re)專席，認真解答供(gong)熱(re)(re)(re)政策(ce)咨詢，集中(zhong)受理供(gong)熱(re)(re)(re)投(tou)(tou)訴(su)(su)(su)問題。

　　按照屬(shu)地化管理原則，確保小(xiao)問題不(bu)(bu)過夜，大(da)問題不(bu)(bu)超時。對(dui)投訴處理不(bu)(bu)力的(de)，將采取約談(tan)、媒體曝光、處罰等方式(shi)督(du)促解決，情節(jie)嚴重的(de)將通過黨組織建議書等方式(shi)移交(jiao)問責。