原標題：點(dian)火供熱

　　截至(zhi)11月1日(ri)622家供熱企業點火(huo) 點火(huo)率達到99.68%

　　蘭州(zhou)熱力集團有限公司(si)七里河熱網分公司(si)調度(du)中心

　　中國甘肅網11月2日訊 據蘭州晚報(bao)報(bao)道（記(ji)者 杜志超 文/圖）11月1日，記(ji)者從市(shi)住建局了(le)解到，截至當天17時，我(wo)市(shi)點(dian)火(huo)供熱單位和站點(dian)622家，點(dian)火(huo)率達到99.68%。我(wo)市(shi)今冬明春(chun)供熱工(gong)作有序展(zhan)開。

　　提早謀劃 有序展開供熱工作

　　為做好今冬明春(chun)供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)工(gong)(gong)作，保障(zhang)居(ju)民家中溫(wen)暖，根據省委(wei)省政(zheng)府(fu)要(yao)求和(he)市(shi)委(wei)市(shi)政(zheng)府(fu)相(xiang)關(guan)工(gong)(gong)作部署，市(shi)住(zhu)建(jian)局積極動員“三大”電廠、各供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)經營單位提前(qian)啟動供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)。在前(qian)期工(gong)(gong)作的基礎上(shang)，從10月27日開(kai)始，市(shi)住(zhu)建(jian)局、市(shi)供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)服(fu)務中心成立(li)四個督導(dao)服(fu)務組，重點走訪供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)面積大、影響(xiang)范圍(wei)廣、承(cheng)擔重要(yao)供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)保障(zhang)任務的供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)站點，幫助(zhu)企(qi)(qi)業協調解決遇到(dao)的問(wen)題(ti)(ti)。同時每日召開(kai)調度會，分析(xi)全市(shi)供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)形勢，綜(zong)合研判解決問(wen)題(ti)(ti)。“相(xiang)繼協調解決了供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)保供(gong)(gong)(gong)(gong)(gong)人員按時到(dao)崗、供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)企(qi)(qi)業天然(ran)氣開(kai)閥(fa)、供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)企(qi)(qi)業儀(yi)器儀(yi)表送檢等(deng)問(wen)題(ti)(ti)。組織供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)企(qi)(qi)業開(kai)展閉(bi)環管理(li)，切實做好用戶開(kai)閥(fa)及突發爆(bao)管搶修等(deng)供(gong)(gong)(gong)(gong)(gong)熱(re)(re)(re)(re)服(fu)務工(gong)(gong)作。”市(shi)住(zhu)建(jian)局相(xiang)關(guan)負責人說。

　　記者(zhe)在采訪中了解到，在相關職能部門(men)和供(gong)(gong)熱企業(ye)的共(gong)同努力下(xia)，從10月27日(ri)開始，我市(shi)各供(gong)(gong)熱企業(ye)陸續點火(huo)供(gong)(gong)熱。截至(zhi)11月1日(ri)，全(quan)市(shi)點火(huo)供(gong)(gong)熱企業(ye)（站點）622家，全(quan)市(shi)點火(huo)率達到99.68%。剩余兩家供(gong)(gong)熱單位(wei)預計11月3日(ri)點火(huo)供(gong)(gong)熱。

　　積極做好供熱期間保障工作

　　下一步(bu)，市(shi)住建(jian)局和(he)(he)市(shi)供(gong)(gong)(gong)熱(re)(re)服務(wu)中心將通(tong)過(guo)供(gong)(gong)(gong)熱(re)(re)保障(zhang)日報(bao)告制度(du)，對(dui)因管網搶修(xiu)等原因無法正(zheng)(zheng)常(chang)供(gong)(gong)(gong)熱(re)(re)的供(gong)(gong)(gong)熱(re)(re)站點建(jian)立臺賬清單(dan)、責(ze)任(ren)到(dao)人，跟(gen)蹤督(du)導搶修(xiu)隊伍(wu)全力搶修(xiu)，力爭最(zui)快速(su)度(du)、最(zui)短時間恢(hui)復正(zheng)(zheng)常(chang)供(gong)(gong)(gong)熱(re)(re)。恢(hui)復一處，銷(xiao)號(hao)一處。另外，組織街道(dao)社區(qu)每(mei)日排(pai)(pai)查轄區(qu)內未供(gong)(gong)(gong)熱(re)(re)小區(qu)和(he)(he)供(gong)(gong)(gong)熱(re)(re)不達標小區(qu)，并對(dui)每(mei)個未供(gong)(gong)(gong)熱(re)(re)或供(gong)(gong)(gong)熱(re)(re)不達標小區(qu)安排(pai)(pai)專人持續督(du)導。

　　同時(shi)，借助蘭(lan)州市智慧供(gong)(gong)(gong)熱(re)(re)(re)監督(du)管(guan)(guan)(guan)理平臺，充分(fen)利(li)用(yong)信(xin)息化(hua)監管(guan)(guan)(guan)手段(duan)，從(cong)熱(re)(re)(re)源、管(guan)(guan)(guan)網(wang)、用(yong)戶端三個環(huan)節(jie)精準發(fa)力(li)(li)、從(cong)嚴監管(guan)(guan)(guan)；進(jin)(jin)一(yi)步提升服務(wu)(wu)意識、服務(wu)(wu)能力(li)(li)，加大(da)對(dui)各類投訴電(dian)話接通率(lv)、投訴問題(ti)解決率(lv)、服務(wu)(wu)態(tai)度滿意率(lv)的督(du)導檢查(cha)，協(xie)調主要(yao)供(gong)(gong)(gong)熱(re)(re)(re)單位強化(hua)客服力(li)(li)量；進(jin)(jin)一(yi)步協(xie)調街道、社(she)區(qu)、物(wu)業等(deng)部門協(xie)助供(gong)(gong)(gong)熱(re)(re)(re)單位通過移動支(zhi)付(fu)等(deng)多種平臺進(jin)(jin)行熱(re)(re)(re)費(fei)收繳，督(du)促(cu)轄區(qu)政府(fu)盡快(kuai)落實拖欠的補貼資金(jin)，解決供(gong)(gong)(gong)熱(re)(re)(re)企業實際(ji)困難(nan)；進(jin)(jin)一(yi)步落實屬(shu)地(di)化(hua)監管(guan)(guan)(guan)職責，督(du)促(cu)各區(qu)縣(xian)切實做到(dao)守土有責、守土盡責，真正將轄區(qu)供(gong)(gong)(gong)熱(re)(re)(re)保障工作抓實抓細。