“平時焊(han)個(ge)(ge)小東西都要(yao)跑到(dao)街道上(shang)找別人弄，特(te)別不方便，最近家里買(mai)了個(ge)(ge)電(dian)焊(han)機，沒有三相動(dong)力(li)電(dian)，我早上(shang)通過(guo)手機提交(jiao)了個(ge)(ge)動(dong)力(li)用電(dian)申(shen)(shen)請，當天(tian)下午(wu)就用上(shang)了電(dian)，現在(zai)的惠民政策好得很(hen)，讓我們老百(bai)姓(xing)省(sheng)事又(you)省(sheng)錢。”2月28日，國網慶(qing)陽供電(dian)公司開邊(bian)鎮頁(ye)山村的張剛(gang)鎖通過(guo)“網上(shang)國網”APP提交(jiao)動(dong)力(li)用電(dian)申(shen)(shen)請，報裝容(rong)量(liang)為15千瓦(wa)時。該公司開邊(bian)供電(dian)所客(ke)戶經理劉博(bo)祥(xiang)收到(dao)申(shen)(shen)請后立即聯系客(ke)戶，詳細了解了客(ke)戶用電(dian)需求后，迅速(su)準(zhun)備好物資趕到(dao)現場(chang)，快速(su)完成接電(dian)。

　　自深入(ru)開展(zhan)優化營商環(huan)(huan)境(jing)工(gong)作以(yi)(yi)來，該公司以(yi)(yi)人民群(qun)眾(zhong)電(dian)(dian)(dian)(dian)力獲(huo)得(de)(de)感強、服務感知度(du)優、電(dian)(dian)(dian)(dian)能質量(liang)高(gao)為(wei)目標(biao)，深入(ru)推進《關于全面(mian)提升(sheng)“獲(huo)得(de)(de)電(dian)(dian)(dian)(dian)力”服務水平持續優化用(yong)電(dian)(dian)(dian)(dian)營商環(huan)(huan)境(jing)的意(yi)見》各項舉措，深化“放管服”改革，以(yi)(yi)客(ke)戶(hu)為(wei)中心，以(yi)(yi)市場為(wei)主(zhu)線(xian)，以(yi)(yi)滿足(zu)客(ke)戶(hu)需求為(wei)動能，轉(zhuan)變觀念，聚(ju)焦高(gao)壓客(ke)戶(hu)“三省”辦電(dian)(dian)(dian)(dian)服務、居民和低壓小微(wei)企業“三零”兩條主(zhu)線(xian)，持續優化電(dian)(dian)(dian)(dian)力營商環(huan)(huan)境(jing)，進一步(bu)通過建設“示范(fan)點”，帶(dai)動“基(ji)本(ben)面(mian)”“獲(huo)得(de)(de)電(dian)(dian)(dian)(dian)力”指標(biao)全面(mian)達標(biao)，為(wei)慶陽(yang)市經(jing)濟發展(zhan)“充電(dian)(dian)(dian)(dian)賦能”。

　　為切實當好(hao)“電(dian)(dian)(dian)保(bao)姆(mu)”，實現客戶(hu)(hu)“一次都不(bu)跑”，該(gai)公(gong)(gong)(gong)司持續推廣“三零(ling)”“三省(sheng)”服務，推行(xing)“陽光業擴”，專項治(zhi)理(li)(li)“三指定”，公(gong)(gong)(gong)開(kai)(kai)用(yong)電(dian)(dian)(dian)業務辦(ban)(ban)理(li)(li)流(liu)(liu)程、環節時(shi)限、電(dian)(dian)(dian)費電(dian)(dian)(dian)價政策、停電(dian)(dian)(dian)信(xin)息(xi)、配網(wang)(wang)(wang)(wang)可開(kai)(kai)放容量(liang)等(deng)信(xin)息(xi)，履(lv)行(xing)一次性(xing)告知，確保(bao)信(xin)息(xi)公(gong)(gong)(gong)開(kai)(kai)透明。同時(shi)推進(jin)“網(wang)(wang)(wang)(wang)上(shang)國網(wang)(wang)(wang)(wang)”等(deng)線上(shang)渠道辦(ban)(ban)電(dian)(dian)(dian)，推廣“網(wang)(wang)(wang)(wang)上(shang)國網(wang)(wang)(wang)(wang)”APP，指導客戶(hu)(hu)網(wang)(wang)(wang)(wang)上(shang)發起新裝增(zeng)容業務流(liu)(liu)程，實現辦(ban)(ban)電(dian)(dian)(dian)全業務線上(shang)流(liu)(liu)轉，使“足不(bu)出戶(hu)(hu)，便(bian)捷辦(ban)(ban)電(dian)(dian)(dian)”的(de)理(li)(li)念(nian)融(rong)入到(dao)用(yong)戶(hu)(hu)生活中，不(bu)斷(duan)提升(sheng)客戶(hu)(hu)電(dian)(dian)(dian)力獲得感(gan)和滿意度。

　　據(ju)了解，該公司(si)通(tong)(tong)過開(kai)展“線(xian)上(shang)+線(xian)下”供(gong)(gong)(gong)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)行動，不斷(duan)完善(shan)和(he)深化(hua)供(gong)(gong)(gong)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)網格(ge)建設。線(xian)上(shang)加入社區、小(xiao)區微(wei)信(xin)群，定期在(zai)微(wei)信(xin)群里發(fa)送供(gong)(gong)(gong)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)溫馨提示信(xin)息，線(xian)下在(zai)集表箱和(he)各(ge)村(cun)部公告欄、商店，文化(hua)廣場等場所張(zhang)貼供(gong)(gong)(gong)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)宣傳貼紙，供(gong)(gong)(gong)電(dian)(dian)(dian)所值班(ban)電(dian)(dian)(dian)話(hua)及(ji)員(yuan)工手機24小(xiao)時(shi)開(kai)機服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)，確保用電(dian)(dian)(dian)客(ke)戶(hu)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)訴求(qiu)第一時(shi)間有效處置。供(gong)(gong)(gong)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)網格(ge)架起了優(you)質服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)“連心橋”，暢(chang)通(tong)(tong)了服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)“最后(hou)一公里”，實現(xian)了為民服(fu)(fu)務(wu)(wu)(wu)(wu)(wu)“零距離(li)”。

　　國網(wang)慶陽(yang)供電公(gong)司將(jiang)深入貫徹落(luo)實黨的二十大精神，秉(bing)持“人民電業(ye)為人民”的企(qi)業(ye)宗(zong)旨(zhi)，持續改進(jin)供電服務，不(bu)斷提(ti)升“獲得電力”服務水平，切實打造“環(huan)節(jie)少、辦電快、成本(ben)低、政策(ce)優(you)、服務好”的電力營商環(huan)境(jing)。以企(qi)業(ye)和人民群眾的期盼和訴求(qiu)為目標，進(jin)一(yi)步創新推行“高效、便(bian)民、優(you)質”的服務舉措，為地方經濟社(she)會發展提(ti)供最優(you)質的電力營商環(huan)境(jing)。