“我(wo)平時一個人，腿腳也不便利(li)，今天(tian)真是謝(xie)謝(xie)你(ni)們(men)，還專(zhuan)門(men)(men)(men)上(shang)門(men)(men)(men)來幫我(wo)解決(jue)困難(nan)。”5月11日，家住(zhu)沙州鎮南街社區的獨居老人王奶奶看著重(zhong)新明亮的電(dian)燈和新換上(shang)的開(kai)關(guan)，拄(zhu)著拐杖站在門(men)(men)(men)口(kou)，向(xiang)國網敦煌市供電(dian)公司沙州供電(dian)所的供電(dian)服務(wu)人員連(lian)(lian)連(lian)(lian)道(dao)謝(xie)。

　　為進(jin)一(yi)步(bu)提升供(gong)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)質量，切(qie)實保(bao)障居(ju)民(min)用(yong)(yong)電(dian)(dian)(dian)安全，進(jin)一(yi)步(bu)提升客(ke)戶(hu)用(yong)(yong)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)，5月(yue)份以來(lai)，該(gai)公司組織(zhi)轄(xia)區供(gong)電(dian)(dian)(dian)所對(dui)老(lao)舊小區的(de)(de)用(yong)(yong)電(dian)(dian)(dian)客(ke)戶(hu)開展便(bian)民(min)服(fu)(fu)務(wu)(wu)(wu)活(huo)動。在活(huo)動中，供(gong)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)人(ren)員(yuan)(yuan)對(dui)老(lao)、弱、病、殘(can)等(deng)特殊家庭以及用(yong)(yong)電(dian)(dian)(dian)“白名單”用(yong)(yong)戶(hu)進(jin)行逐一(yi)排查，健全完善重(zhong)點(dian)關注客(ke)戶(hu)臺賬，供(gong)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)人(ren)員(yuan)(yuan)對(dui)用(yong)(yong)戶(hu)家中的(de)(de)漏電(dian)(dian)(dian)保(bao)護器(qi)、用(yong)(yong)電(dian)(dian)(dian)線路、家用(yong)(yong)電(dian)(dian)(dian)器(qi)特別是大功(gong)率電(dian)(dian)(dian)器(qi)進(jin)行全方位檢查。同時，還耐心的(de)(de)教用(yong)(yong)戶(hu)如何(he)使用(yong)(yong)“網上國網”app進(jin)行電(dian)(dian)(dian)費繳(jiao)納、電(dian)(dian)(dian)量查詢(xun)等(deng)操作(zuo)，對(dui)于一(yi)些行動不(bu)便(bian)的(de)(de)老(lao)年人(ren)，供(gong)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)人(ren)員(yuan)(yuan)還留下了自己(ji)的(de)(de)聯系(xi)方式，告知老(lao)人(ren)，如有用(yong)(yong)電(dian)(dian)(dian)問題，可隨(sui)時撥打電(dian)(dian)(dian)話(hua)。

　　未來如果有停電(dian)檢修計劃，我(wo)們(men)的(de)(de)供電(dian)服(fu)務人員會提(ti)前(qian)告知關愛臺(tai)賬中的(de)(de)用(yong)戶(hu)，并(bing)根據實(shi)(shi)際情況提(ti)前(qian)提(ti)供應急電(dian)源等(deng)必要支持，確保特殊客戶(hu)的(de)(de)生命健康和經濟利益不受影響，將關懷實(shi)(shi)實(shi)(shi)在(zai)在(zai)地送到客戶(hu)的(de)(de)心坎上。”沙(sha)州供電(dian)所的(de)(de)供電(dian)服(fu)務人員說道。

　　此次便民(min)服(fu)務活(huo)動，不僅為老舊小區用(yong)戶(hu)解決了實際用(yong)電(dian)(dian)問題，還提(ti)高了居(ju)民(min)安全用(yong)電(dian)(dian)意識，進一(yi)(yi)步拉近(jin)了供(gong)電(dian)(dian)企業和用(yong)戶(hu)之間的距(ju)離(li)。截至目前，已對3個社區用(yong)電(dian)(dian)客(ke)戶(hu)開展(zhan)了便民(min)服(fu)務活(huo)動。下(xia)一(yi)(yi)步，該(gai)公司將持(chi)續關注老舊小區用(yong)戶(hu)的用(yong)電(dian)(dian)需求，不定期開展(zhan)便民(min)服(fu)務活(huo)動，不斷提(ti)升供(gong)電(dian)(dian)服(fu)務質(zhi)量，以實際行動踐行“人民(min)電(dian)(dian)業為人民(min)”的企業宗(zong)旨。（魏芬）