“你好(hao)，8月26日(ri)轉辦(ban)你單位的信(xin)訪件(jian)辦(ban)理(li)得(de)怎么樣(yang)了？”“我們已經完(wan)成了部分核(he)查(cha)工(gong)作，正在抓緊時間(jian)辦(ban)理(li)。”類似(si)的通話，在平(ping)涼市靈臺(tai)縣(xian)紀委監委信(xin)訪室(shi)和(he)各鄉鎮(zhen)、部門之(zhi)間(jian)已成為常態。

　　今年以來，為提高信(xin)訪(fang)(fang)件(jian)(jian)辦(ban)(ban)理質效，防(fang)止(zhi)信(xin)訪(fang)(fang)件(jian)(jian)“一轉(zhuan)了之(zhi)”，縣(xian)紀委監(jian)委結合工作(zuo)實際，制(zhi)定(ding)印發《靈臺縣(xian)紀委監(jian)委信(xin)訪(fang)(fang)舉報(bao)問題(ti)線索跟蹤督辦(ban)(ban)、聯(lian)系指導、核(he)查反饋(kui)及協(xie)作(zuo)配合工作(zuo)暫行規定(ding)》，明確(que)規定(ding)信(xin)訪(fang)(fang)件(jian)(jian)實行閉(bi)環動態管理，信(xin)訪(fang)(fang)室(shi)對轉(zhuan)辦(ban)(ban)鄉(xiang)鎮和(he)縣(xian)直(zhi)部門的(de)信(xin)訪(fang)(fang)件(jian)(jian)跟蹤督辦(ban)(ban)，承辦(ban)(ban)單位(wei)要(yao)嚴格按照(zhao)交辦(ban)(ban)或(huo)轉(zhuan)辦(ban)(ban)時(shi)限辦(ban)(ban)理。鄉(xiang)鎮和(he)縣(xian)直(zhi)部門對辦(ban)(ban)結的(de)信(xin)訪(fang)(fang)件(jian)(jian)，要(yao)交由所聯(lian)系的(de)紀檢(jian)監(jian)察室(shi)審(shen)查后報(bao)信(xin)訪(fang)(fang)室(shi)，確(que)保轉(zhuan)辦(ban)(ban)信(xin)件(jian)(jian)查處到位(wei)。

　　縣紀委監(jian)委信(xin)訪室對重點(dian)信(xin)訪舉報件(jian)(jian)實(shi)(shi)行掛(gua)牌(pai)督辦(ban)(ban)，明(ming)確責任單(dan)位(wei)和具(ju)體負責人，壓實(shi)(shi)辦(ban)(ban)理(li)(li)(li)責任。在辦(ban)(ban)理(li)(li)(li)過程中(zhong)，信(xin)訪室采取口頭(tou)提醒、電話督促(cu)、函件(jian)(jian)督辦(ban)(ban)等方式，督促(cu)承辦(ban)(ban)單(dan)位(wei)按時限辦(ban)(ban)理(li)(li)(li)，極(ji)大提高(gao)了信(xin)訪件(jian)(jian)辦(ban)(ban)理(li)(li)(li)效率(lv)。對超期未結(jie)(jie)的信(xin)訪件(jian)(jian)認真(zhen)梳理(li)(li)(li)，深(shen)入查找原因癥結(jie)(jie)，督促(cu)承辦(ban)(ban)單(dan)位(wei)及時辦(ban)(ban)結(jie)(jie)，真(zhen)正做到件(jian)(jian)件(jian)(jian)有著(zhu)落、事事有回音。

　　截(jie)至(zhi)目前，縣紀委(wei)監委(wei)信(xin)訪室轉鄉鎮、部門(men)辦(ban)理的40件信(xin)訪件已辦(ban)結37件，辦(ban)結率達92.5%。（供稿 張(zhang)敏  編(bian)輯 張(zhang)莉(li)）