信訪舉(ju)報(bao)工作(zuo)是紀檢監(jian)(jian)察機關問題(ti)線索(suo)“主渠道”，是反映(ying)社情民(min)意(yi)的“晴雨表”。重(zhong)慶市合(he)(he)川(chuan)區紀委(wei)監(jian)(jian)委(wei)把堅(jian)持人(ren)民(min)至上理念貫穿(chuan)信訪舉(ju)報(bao)工作(zuo)始終(zhong)，常態(tai)化開展(zhan)重(zhong)復(fu)舉(ju)報(bao)治理，總結提(ti)煉形成《合(he)(he)川(chuan)區紀委(wei)監(jian)(jian)委(wei)復(fu)雜信訪案件辦理化解工作(zuo)指引》，全區重(zhong)復(fu)舉(ju)報(bao)同(tong)比大幅下降。

　　以規(gui)范辦(ban)(ban)理(li)(li)(li)(li)提(ti)高服務水平(ping)。信(xin)(xin)訪(fang)(fang)(fang)(fang)是送上(shang)門來的群(qun)眾工(gong)(gong)(gong)作(zuo)，合(he)(he)川區紀(ji)委(wei)監委(wei)按照“信(xin)(xin)訪(fang)(fang)(fang)(fang)流程(cheng)規(gui)范、信(xin)(xin)訪(fang)(fang)(fang)(fang)文(wen)書(shu)規(gui)范、信(xin)(xin)訪(fang)(fang)(fang)(fang)場所規(gui)范、接訪(fang)(fang)(fang)(fang)行為規(gui)范”要(yao)求，保(bao)證信(xin)(xin)訪(fang)(fang)(fang)(fang)舉報(bao)(bao)(bao)受(shou)(shou)理(li)(li)(li)(li)、辦(ban)(ban)理(li)(li)(li)(li)、處置規(gui)范合(he)(he)理(li)(li)(li)(li)，不斷(duan)提(ti)高服務水平(ping)。一是完(wan)善(shan)工(gong)(gong)(gong)作(zuo)制度(du)。制定下發《合(he)(he)川區紀(ji)委(wei)監委(wei)加強(qiang)和(he)改(gai)(gai)進信(xin)(xin)訪(fang)(fang)(fang)(fang)舉報(bao)(bao)(bao)工(gong)(gong)(gong)作(zuo)措施》，修訂完(wan)善(shan)《合(he)(he)川區紀(ji)委(wei)監委(wei)信(xin)(xin)訪(fang)(fang)(fang)(fang)舉報(bao)(bao)(bao)工(gong)(gong)(gong)作(zuo)手(shou)冊》《合(he)(he)川區紀(ji)委(wei)監委(wei)信(xin)(xin)訪(fang)(fang)(fang)(fang)舉報(bao)(bao)(bao)研(yan)(yan)(yan)(yan)判(pan)制度(du)》，從(cong)信(xin)(xin)訪(fang)(fang)(fang)(fang)舉報(bao)(bao)(bao)受(shou)(shou)理(li)(li)(li)(li)辦(ban)(ban)理(li)(li)(li)(li)業務流程(cheng)、文(wen)書(shu)模板(ban)、系統操(cao)作(zuo)等方(fang)面進行規(gui)范。二(er)是出臺工(gong)(gong)(gong)作(zuo)措施。制定《合(he)(he)川區紀(ji)委(wei)監委(wei)復(fu)雜(za)(za)(za)信(xin)(xin)訪(fang)(fang)(fang)(fang)案件(jian)辦(ban)(ban)理(li)(li)(li)(li)化解工(gong)(gong)(gong)作(zuo)指引》，要(yao)求責(ze)任單位對核查情(qing)(qing)況(kuang)做到(dao)“五(wu)清(qing)楚(chu)”：清(qing)楚(chu)復(fu)雜(za)(za)(za)信(xin)(xin)訪(fang)(fang)(fang)(fang)案件(jian)調查處理(li)(li)(li)(li)情(qing)(qing)況(kuang)、信(xin)(xin)訪(fang)(fang)(fang)(fang)原(yuan)因及(ji)歷(li)史過程(cheng)、舉報(bao)(bao)(bao)人真實訴(su)求、訴(su)求是否合(he)(he)理(li)(li)(li)(li)及(ji)化解難點、矛盾化解工(gong)(gong)(gong)作(zuo)措施；對化解做到(dao)“五(wu)到(dao)位”：責(ze)任到(dao)位、走(zou)訪(fang)(fang)(fang)(fang)到(dao)位、轉換到(dao)位、傾(qing)聽到(dao)位、處置到(dao)位。三是深化受(shou)(shou)理(li)(li)(li)(li)辦(ban)(ban)理(li)(li)(li)(li)。增強(qiang)“多(duo)走(zou)半步(bu)”的服務意(yi)識，規(gui)范和(he)改(gai)(gai)進信(xin)(xin)訪(fang)(fang)(fang)(fang)舉報(bao)(bao)(bao)反映問題研(yan)(yan)(yan)(yan)判(pan)工(gong)(gong)(gong)作(zuo)，綜合(he)(he)運用(yong)日常研(yan)(yan)(yan)(yan)判(pan)、聯合(he)(he)研(yan)(yan)(yan)(yan)判(pan)、走(zou)訪(fang)(fang)(fang)(fang)研(yan)(yan)(yan)(yan)判(pan)、專(zhuan)題研(yan)(yan)(yan)(yan)判(pan)等方(fang)式，精準甄別檢(jian)舉控(kong)告(gao)。對部分情(qing)(qing)況(kuang)重大、復(fu)雜(za)(za)(za)或群(qun)眾反映強(qiang)烈的重復(fu)檢(jian)舉控(kong)告(gao)，采用(yong)轉辦(ban)(ban)、交辦(ban)(ban)、提(ti)級辦(ban)(ban)理(li)(li)(li)(li)等，提(ti)高辦(ban)(ban)信(xin)(xin)質(zhi)量。

　　以(yi)問(wen)(wen)題導(dao)(dao)向深(shen)化標本兼治。民有所(suo)呼，我(wo)有所(suo)應(ying)。合川區(qu)紀委監(jian)委以(yi)解決群(qun)(qun)眾(zhong)反(fan)(fan)(fan)映強烈的(de)(de)(de)(de)突(tu)(tu)出(chu)問(wen)(wen)題為(wei)抓手，暢通(tong)(tong)渠道(dao)，細(xi)化措(cuo)施，提(ti)(ti)升(sheng)群(qun)(qun)眾(zhong)滿意度。一(yi)(yi)是(shi)(shi)主(zhu)動(dong)(dong)走訪(fang)(fang)(fang)回(hui)應(ying)訴求(qiu)。堅持(chi)問(wen)(wen)題導(dao)(dao)向與結(jie)果(guo)導(dao)(dao)向并重(zhong)，變群(qun)(qun)眾(zhong)上訪(fang)(fang)(fang)為(wei)領導(dao)(dao)干部(bu)下(xia)訪(fang)(fang)(fang)。建立包(bao)案下(xia)訪(fang)(fang)(fang)、定期(qi)接(jie)(jie)訪(fang)(fang)(fang)、下(xia)沉走訪(fang)(fang)(fang)、定期(qi)回(hui)訪(fang)(fang)(fang)等“四(si)訪(fang)(fang)(fang)”工作機制(zhi)(zhi)。落實(shi)“一(yi)(yi)個案子、一(yi)(yi)名領導(dao)(dao)、一(yi)(yi)套(tao)方案、一(yi)(yi)包(bao)到(dao)底”的(de)(de)(de)(de)領導(dao)(dao)包(bao)案制(zhi)(zhi)度，帶動(dong)(dong)紀檢(jian)監(jian)察干部(bu)到(dao)信(xin)(xin)(xin)訪(fang)(fang)(fang)量大、信(xin)(xin)(xin)訪(fang)(fang)(fang)問(wen)(wen)題突(tu)(tu)出(chu)的(de)(de)(de)(de)地方，加強與鎮街、部(bu)門的(de)(de)(de)(de)溝通(tong)(tong)，形成(cheng)上下(xia)協(xie)調、內外聯動(dong)(dong)的(de)(de)(de)(de)工作機制(zhi)(zhi)。二是(shi)(shi)下(xia)沉服務靠(kao)前監(jian)督(du)。主(zhu)動(dong)(dong)深(shen)入基層查辦(ban)反(fan)(fan)(fan)映損(sun)害群(qun)(qun)眾(zhong)利益的(de)(de)(de)(de)重(zhong)要信(xin)(xin)(xin)訪(fang)(fang)(fang)舉報、疑難復(fu)(fu)雜(za)信(xin)(xin)(xin)訪(fang)(fang)(fang)舉報、久拖(tuo)未結(jie)信(xin)(xin)(xin)訪(fang)(fang)(fang)積(ji)案。加強與信(xin)(xin)(xin)訪(fang)(fang)(fang)、公安、政(zheng)務服務部(bu)門的(de)(de)(de)(de)對(dui)接(jie)(jie)，健全(quan)問(wen)(wen)題線(xian)索移送機制(zhi)(zhi)，整(zheng)合多(duo)部(bu)門信(xin)(xin)(xin)訪(fang)(fang)(fang)信(xin)(xin)(xin)息。開設“流動(dong)(dong)接(jie)(jie)訪(fang)(fang)(fang)站(zhan)”，在(zai)重(zhong)復(fu)(fu)信(xin)(xin)(xin)訪(fang)(fang)(fang)較多(duo)的(de)(de)(de)(de)地方設置(zhi)信(xin)(xin)(xin)訪(fang)(fang)(fang)舉報箱(xiang)，方便群(qun)(qun)眾(zhong)反(fan)(fan)(fan)映問(wen)(wen)題。三是(shi)(shi)壓實(shi)責(ze)任案結(jie)事(shi)(shi)了(le)。把辦(ban)理信(xin)(xin)(xin)訪(fang)(fang)(fang)舉報的(de)(de)(de)(de)標準由(you)“案結(jie)”提(ti)(ti)升(sheng)為(wei)“事(shi)(shi)解”，特別(bie)是(shi)(shi)對(dui)受理的(de)(de)(de)(de)初次(ci)(ci)檢(jian)舉控告(gao)信(xin)(xin)(xin)訪(fang)(fang)(fang)案件，嚴格落實(shi)“首辦(ban)責(ze)任制(zhi)(zhi)”，制(zhi)(zhi)定“一(yi)(yi)次(ci)(ci)性解決”方案，明確(que)由(you)信(xin)(xin)(xin)訪(fang)(fang)(fang)舉報承辦(ban)單位負責(ze)對(dui)初次(ci)(ci)檢(jian)舉控告(gao)的(de)(de)(de)(de)調查、處(chu)理、結(jie)果(guo)反(fan)(fan)(fan)饋以(yi)及信(xin)(xin)(xin)訪(fang)(fang)(fang)矛(mao)盾的(de)(de)(de)(de)化解。

　　以完善機(ji)(ji)制(zhi)促進長(chang)效(xiao)治(zhi)理(li)(li)。信(xin)訪(fang)(fang)舉(ju)(ju)(ju)報(bao)(bao)(bao)(bao)(bao)工(gong)(gong)(gong)作要與(yu)(yu)基層治(zhi)理(li)(li)、社會(hui)治(zhi)理(li)(li)現(xian)代化(hua)(hua)等工(gong)(gong)(gong)作有機(ji)(ji)融(rong)合(he)(he)(he)。合(he)(he)(he)川區紀委監(jian)委堅持依規依紀依法辦(ban)(ban)(ban)理(li)(li)信(xin)訪(fang)(fang)事項，建(jian)立重(zhong)復舉(ju)(ju)(ju)報(bao)(bao)(bao)(bao)(bao)治(zhi)理(li)(li)“三(san)項工(gong)(gong)(gong)作機(ji)(ji)制(zhi)”，發揮長(chang)效(xiao)治(zhi)理(li)(li)作用。一是(shi)(shi)建(jian)立貫(guan)通(tong)融(rong)合(he)(he)(he)機(ji)(ji)制(zhi)。信(xin)訪(fang)(fang)部(bu)(bu)(bu)(bu)門(men)與(yu)(yu)案件監(jian)督(du)管理(li)(li)、監(jian)督(du)檢查(cha)(cha)等部(bu)(bu)(bu)(bu)門(men)采取檢查(cha)(cha)督(du)辦(ban)(ban)(ban)、聯(lian)(lian)合(he)(he)(he)督(du)導等方(fang)式，開(kai)展(zhan)重(zhong)復舉(ju)(ju)(ju)報(bao)(bao)(bao)(bao)(bao)件辦(ban)(ban)(ban)理(li)(li)復盤(pan)、信(xin)訪(fang)(fang)舉(ju)(ju)(ju)報(bao)(bao)(bao)(bao)(bao)件辦(ban)(ban)(ban)理(li)(li)質量(liang)評(ping)查(cha)(cha)等活動，強(qiang)化(hua)(hua)內部(bu)(bu)(bu)(bu)協作；精準剝離業務(wu)內外交織的(de)(de)信(xin)訪(fang)(fang)舉(ju)(ju)(ju)報(bao)(bao)(bao)(bao)(bao)，深化(hua)(hua)聯(lian)(lian)合(he)(he)(he)公開(kai)答復、業務(wu)范圍外信(xin)訪(fang)(fang)件移送、信(xin)訪(fang)(fang)矛盾處(chu)置，強(qiang)化(hua)(hua)外部(bu)(bu)(bu)(bu)聯(lian)(lian)動。二是(shi)(shi)建(jian)立分類反(fan)饋(kui)機(ji)(ji)制(zhi)。針對(dui)實(shi)名(ming)(ming)(ming)舉(ju)(ju)(ju)報(bao)(bao)(bao)(bao)(bao)，建(jian)立承辦(ban)(ban)(ban)部(bu)(bu)(bu)(bu)門(men)調(diao)(diao)(diao)查(cha)(cha)前與(yu)(yu)信(xin)訪(fang)(fang)人見面反(fan)饋(kui)受理(li)(li)、調(diao)(diao)(diao)查(cha)(cha)中與(yu)(yu)信(xin)訪(fang)(fang)人見面反(fan)饋(kui)調(diao)(diao)(diao)查(cha)(cha)進展(zhan)、調(diao)(diao)(diao)查(cha)(cha)后與(yu)(yu)信(xin)訪(fang)(fang)人見面反(fan)饋(kui)處(chu)理(li)(li)結果的(de)(de)“三(san)見面三(san)反(fan)饋(kui)”機(ji)(ji)制(zhi)。針對(dui)匿名(ming)(ming)(ming)舉(ju)(ju)(ju)報(bao)(bao)(bao)(bao)(bao)，通(tong)過召(zhao)開(kai)村民(min)會(hui)議、職(zhi)工(gong)(gong)(gong)會(hui)議、院壩(ba)會(hui)等方(fang)式，在一定范圍內公開(kai)反(fan)饋(kui)處(chu)理(li)(li)情(qing)況。三(san)是(shi)(shi)建(jian)立澄(cheng)清正(zheng)名(ming)(ming)(ming)聯(lian)(lian)合(he)(he)(he)會(hui)審機(ji)(ji)制(zhi)。建(jian)立《失實(shi)檢舉(ju)(ju)(ju)控告(gao)治(zhi)理(li)(li)及(ji)澄(cheng)清工(gong)(gong)(gong)作制(zhi)度》《關于澄(cheng)清正(zheng)名(ming)(ming)(ming)工(gong)(gong)(gong)作流(liu)程(cheng)的(de)(de)提醒(xing)》，由信(xin)訪(fang)(fang)部(bu)(bu)(bu)(bu)門(men)牽(qian)頭(tou)，會(hui)同(tong)相關部(bu)(bu)(bu)(bu)室進行聯(lian)(lian)合(he)(he)(he)審查(cha)(cha)，綜(zong)合(he)(he)(he)分析(xi)研判不實(shi)舉(ju)(ju)(ju)報(bao)(bao)(bao)(bao)(bao)的(de)(de)原因、目的(de)(de)、動機(ji)(ji)等因素(su)，對(dui)符(fu)合(he)(he)(he)澄(cheng)清正(zheng)名(ming)(ming)(ming)條(tiao)件的(de)(de)，予(yu)以聯(lian)(lian)審通(tong)過后提交專題會(hui)議，按程(cheng)序開(kai)展(zhan)澄(cheng)清正(zheng)名(ming)(ming)(ming)。（王茜）