原標(biao)題(ti)：“一網(wang)通辦”解(jie)決(jue)電動汽車建樁充電難(nan)題(ti)

　　“一網通辦(ban)”有效(xiao)解決電動(dong)汽車(che)建(jian)樁充電難(nan)題 李昕 攝

　　中國甘肅網12月14日訊 據蘭州日報報道（記者 李昕）“您(nin)(nin)看，登錄(lu)‘網(wang)(wang)上(shang)國(guo)網(wang)(wang)’APP選(xuan)擇電(dian)動(dong)車(che)(che)頻道，點擊充電(dian)樁(zhuang)(zhuang)報(bao)裝(zhuang)，選(xuan)好充電(dian)樁(zhuang)(zhuang)安裝(zhuang)地(di)址(zhi)后便(bian)進入(ru)辦理環節，填寫地(di)址(zhi)和容量信息，上(shang)傳所需(xu)資(zi)料，報(bao)裝(zhuang)申請(qing)就完(wan)成(cheng)了(le)。相比過去，您(nin)(nin)不(bu)用分別聯系裝(zhuang)電(dian)表和安裝(zhuang)充電(dian)樁(zhuang)(zhuang)的人了(le)，只需(xu)通(tong)(tong)過‘網(wang)(wang)上(shang)國(guo)網(wang)(wang)’或者咱們店里(li)，把充電(dian)樁(zhuang)(zhuang)安裝(zhuang)師傅的電(dian)話告(gao)訴供電(dian)公司(si)，臺區經理就會主(zhu)動(dong)聯系裝(zhuang)樁(zhuang)(zhuang)服(fu)務商，共(gong)同(tong)完(wan)成(cheng)裝(zhuang)樁(zhuang)(zhuang)接(jie)電(dian)，省(sheng)心(xin)省(sheng)事，您(nin)(nin)還可以隨時(shi)查詢辦理進度。”12月13日，在西(xi)固區北濱(bin)河路國(guo)際(ji)匯金汽(qi)車(che)(che)城內，甘肅浩通(tong)(tong)新能源汽(qi)車(che)(che)有限公司(si)銷售經理俞樹東(dong)正(zheng)熟練(lian)地(di)向已(yi)達成(cheng)購車(che)(che)協(xie)議(yi)的李先生介紹充電(dian)樁(zhuang)(zhuang)報(bao)裝(zhuang)流程。

　　“確實(shi)方便多了，服(fu)務(wu)真是越(yue)來越(yue)細致了，我(wo)先申請上，體驗好的(de)話(hua)我(wo)就推(tui)薦給身邊(bian)的(de)朋(peng)友！”李先生說。

　　“多虧了(le)蘭州(zhou)供電公司跟我們簽的這個‘一網通(tong)辦(ban)’協(xie)議，真的是幫(bang)了(le)大忙(mang)，也確(que)確(que)實實解決(jue)了(le)客(ke)戶(hu)的實際困難。新能源汽(qi)車想要發(fa)展(zhan)好(hao)，離不(bu)開這樣的好(hao)政策、好(hao)服(fu)務的支持(chi)。”李先生離開后，俞(yu)樹東(dong)由衷地(di)發(fa)出感(gan)嘆。

　　俞樹東口中的(de)(de)“一網(wang)(wang)通(tong)辦”協(xie)議，是(shi)指(zhi)國(guo)網(wang)(wang)蘭州(zhou)供電(dian)公(gong)司和(he)各(ge)新(xin)能(neng)源車(che)(che)企(qi)簽訂(ding)的(de)(de)綠(lv)色發展(zhan)合作協(xie)議。該公(gong)司通(tong)過與新(xin)能(neng)源汽車(che)(che)銷售門店及車(che)(che)企(qi)合作，將供電(dian)營(ying)業廳(ting)延(yan)伸(shen)至4S店，通(tong)過發放(fang)充(chong)(chong)電(dian)樁報(bao)裝(zhuang)手冊、報(bao)裝(zhuang)所(suo)需(xu)材料模板、以及通(tong)過接口或(huo)者H5頁(ye)面完全(quan)免(mian)費開放(fang)充(chong)(chong)電(dian)樁報(bao)裝(zhuang)申請業務(wu)等方法(fa)，打(da)通(tong)“網(wang)(wang)上(shang)國(guo)網(wang)(wang)”與車(che)(che)企(qi)平臺、車(che)(che)聯(lian)網(wang)(wang)平臺、充(chong)(chong)電(dian)樁運營(ying)平臺之間的(de)(de)壁壘，重構銷售端到客戶(hu)端的(de)(de)全(quan)環(huan)節服(fu)務(wu)流(liu)程，建(jian)立車(che)(che)企(qi)經理加臺區經理協(xie)作主動(dong)服(fu)務(wu)辦電(dian)模式，打(da)造“購(gou)車(che)(che)辦電(dian)-裝(zhuang)樁接電(dian)-充(chong)(chong)電(dian)服(fu)務(wu)-增值(zhi)服(fu)務(wu)”一網(wang)(wang)通(tong)辦業務(wu)，徹底解決電(dian)動(dong)車(che)(che)主充(chong)(chong)電(dian)難(nan)的(de)(de)問題，推動(dong)解決居民小區充(chong)(chong)電(dian)難(nan)、建(jian)樁難(nan)、隱患(huan)大等行業共性問題，引導新(xin)能(neng)源車(che)(che)輛低(di)谷充(chong)(chong)電(dian)，促進充(chong)(chong)電(dian)設施(shi)、新(xin)能(neng)源業務(wu)的(de)(de)發展(zhan)，實現車(che)(che)企(qi)共贏。

　　據(ju)了(le)解(jie)，一網(wang)(wang)通辦是國(guo)家電(dian)(dian)(dian)網(wang)(wang)聚焦充(chong)(chong)電(dian)(dian)(dian)難、施(shi)工貴、隱患大等難題(ti)，為新(xin)(xin)能源(yuan)車(che)(che)主打造的“購車(che)(che)辦電(dian)(dian)(dian)-裝樁接(jie)電(dian)(dian)(dian)-充(chong)(chong)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)-增值服(fu)(fu)務(wu)(wu)(wu)”一站式(shi)供電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)模式(shi)。蘭州供電(dian)(dian)(dian)公(gong)司(si)積極貫徹落實，目前已經與(yu)蘭州中盛奧(ao)澤(ze)、比亞迪(di)新(xin)(xin)能源(yuan)、北京新(xin)(xin)能源(yuan)、甘肅金島新(xin)(xin)能源(yuan)體驗中心等十多(duo)家車(che)(che)企達(da)成合(he)作(zuo)意向，并簽訂合(he)作(zuo)意向書，合(he)作(zuo)協(xie)議(yi)覆蓋新(xin)(xin)能源(yuan)汽車(che)(che)品牌(pai)約40個(ge)。同時，該公(gong)司(si)安排專人對車(che)(che)企銷售人員進(jin)行了(le)充(chong)(chong)電(dian)(dian)(dian)樁報裝業(ye)務(wu)(wu)(wu)流(liu)程、充(chong)(chong)電(dian)(dian)(dian)設施(shi)電(dian)(dian)(dian)價政策宣(xuan)講和(he)業(ye)務(wu)(wu)(wu)流(liu)程培訓，由4S店銷售經理協(xie)助、指導客戶(hu)登錄“網(wang)(wang)上(shang)國(guo)網(wang)(wang)”，上(shang)傳辦理充(chong)(chong)電(dian)(dian)(dian)樁業(ye)務(wu)(wu)(wu)所(suo)需資料，發起充(chong)(chong)電(dian)(dian)(dian)樁辦電(dian)(dian)(dian)流(liu)程，線下(xia)供電(dian)(dian)(dian)公(gong)司(si)臺區經理同步(bu)開展現場勘查(cha)、裝表接(jie)電(dian)(dian)(dian)服(fu)(fu)務(wu)(wu)(wu)。努力達(da)到充(chong)(chong)電(dian)(dian)(dian)樁聯(lian)網(wang)(wang)通辦辦電(dian)(dian)(dian)率95%以上(shang)，個(ge)人充(chong)(chong)電(dian)(dian)(dian)樁接(jie)電(dian)(dian)(dian)時間不超過5個(ge)工作(zuo)日，辦電(dian)(dian)(dian)回訪滿意率達(da)到99%以上(shang)。

　　今年，蘭(lan)州(zhou)供電(dian)(dian)公司(si)(si)全(quan)(quan)力(li)打造(zao)高(gao)(gao)效率辦電(dian)(dian)、高(gao)(gao)品質(zhi)服務(wu)、高(gao)(gao)質(zhi)量(liang)供電(dian)(dian)的(de)電(dian)(dian)力(li)營(ying)商(shang)環(huan)境(jing)，加強配套電(dian)(dian)網(wang)改造(zao)，累計服務(wu)充(chong)(chong)(chong)(chong)電(dian)(dian)站接(jie)(jie)入(ru)(ru)18座，充(chong)(chong)(chong)(chong)電(dian)(dian)樁202臺，并推(tui)動(dong)社會運營(ying)商(shang)1549臺充(chong)(chong)(chong)(chong)電(dian)(dian)設施接(jie)(jie)入(ru)(ru)甘肅省充(chong)(chong)(chong)(chong)電(dian)(dian)設施監管平臺，為全(quan)(quan)省充(chong)(chong)(chong)(chong)電(dian)(dian)網(wang)絡(luo)布(bu)局打下(xia)(xia)堅實基礎。 下(xia)(xia)一步(bu)，蘭(lan)州(zhou)供電(dian)(dian)公司(si)(si)將全(quan)(quan)力(li)做好(hao)線(xian)上直聯辦電(dian)(dian)，線(xian)下(xia)(xia)報裝(zhuang)接(jie)(jie)電(dian)(dian)等環(huan)節，努力(li)提升客戶(hu)裝(zhuang)樁的(de)便捷性、提升客戶(hu)充(chong)(chong)(chong)(chong)電(dian)(dian)服務(wu)的(de)體(ti)驗感，深入(ru)(ru)貫(guan)徹國家(jia)電(dian)(dian)網(wang)公司(si)(si)“一體(ti)四翼”發(fa)展總(zong)體(ti)布(bu)局和“雙碳”行動(dong)方案，推(tui)進新能源汽(qi)(qi)車的(de)發(fa)展和普(pu)及，構(gou)建電(dian)(dian)動(dong)汽(qi)(qi)車綠(lv)色(se)充(chong)(chong)(chong)(chong)電(dian)(dian)網(wang)絡(luo)，用心用情服務(wu)充(chong)(chong)(chong)(chong)電(dian)(dian)客戶(hu)。